Remote Technical Account Manager – Enterprise Solutions

Marqeta, Inc.; Remote; CAD 129,000 - 161,000; Full time

Job summary

A leading financial technology company seeks a skilled Technical Account Manager to support large customers post-implementation, ensuring their technical needs are met and fostering long-term partnerships. The ideal candidate has 7+ years of customer-facing experience, a strong technical background, and a passion for customer success in a fast-paced environment. Join us to make an impact in enhancing customer satisfaction through innovative solutions.

Benefits

Health insurance options

Flexible vacation time

Retirement savings program with company contribution

Equity in a publicly-traded company

Monthly stipend for remote work

Annual development funds

Substantial parental leave

Qualifications

• 7+ years of customer-facing work experience in technical account management or consulting.
• Strong technical background with understanding of APIs and cloud platforms.
• Proven experience managing enterprise-level customers.

Responsibilities

• Serve as primary contact for large customers, addressing technical needs.
• Collaborate with teams to resolve issues and optimize performance.
• Identify and address customer growth opportunities.

Skills

Customer-facing work experience

Technical discussions and solutions

Problem-solving skills

Interpersonal and communication skills

Project management

Technical background with APIs

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

A leading financial technology company seeks a skilled Technical Account Manager to support large customers post-implementation, ensuring their technical needs are met and fostering long-term partnerships. The ideal candidate has 7+ years of customer-facing experience, a strong technical background, and a passion for customer success in a fast-paced environment. Join us to make an impact in enhancing customer satisfaction through innovative solutions.