Remote Onboarding Specialist — SaaS Payroll Solutions

ZayZoon; Remote; CAD 30,000 - 60,000; Full time

Job summary

A financial wellness platform is seeking an Onboarding Specialist to lead the onboarding process for new partners and clients. This fully remote role involves technical configuration, project management, and close collaboration with various teams to ensure a seamless implementation experience. Ideal candidates will have over 3 years of experience in onboarding or customer success roles, with strong project management skills and the ability to communicate effectively. Enjoy flexible time off and immediate access to benefits upon joining.

Benefits

Permanently Remote

Flexible Time Off

Instant Benefits

Inclusive parental leave top-up

Qualifications

• 3+ years of experience in onboarding, client implementation, customer success, or a similar role.
• Familiarity with technical setups, integrations, or system connections.
• Strong project management and organizational skills.

Responsibilities

• Own the end-to-end onboarding process for new partners and clients.
• Manage the onboarding schedule and communicate with partners, clients, and internal teams.
• Facilitate onboarding meetings, guiding clients through key workflows.

Skills

Onboarding

Project management

Customer success

Technical setup

Communication

Job description

A financial wellness platform is seeking an Onboarding Specialist to lead the onboarding process for new partners and clients. This fully remote role involves technical configuration, project management, and close collaboration with various teams to ensure a seamless implementation experience. Ideal candidates will have over 3 years of experience in onboarding or customer success roles, with strong project management skills and the ability to communicate effectively. Enjoy flexible time off and immediate access to benefits upon joining.