Remote-First IT Systems Engineer — Healthcare Tech

Felix; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A digital healthcare company in Toronto seeks an IT Systems Engineer to provide vital support in a hybrid capacity. This position offers an opportunity for growth in a collaborative environment, requiring a balance of independent work and teamwork. Responsibilities include managing IT helpdesk tickets, SaaS administration, and hardware troubleshooting. The ideal candidate has 1-3 years of experience and is comfortable working in remote settings with some required on-site visits for infrastructure checks.

Benefits

Full medical, dental, and vision benefits

4 weeks vacation

Stock option grant

Professional development opportunities

Qualifications

• 1-3 years of IT support or junior IT engineering experience.
• Exposure to multiple SaaS platforms like Google Admin, Kandji, or Slack Admin.
• Strong understanding of macOS and Windows environments.

Responsibilities

• Provide L1/L2 support for staff across Mac and Windows environments.
• Manage and resolve IT helpdesk tickets in Jira.
• Troubleshoot user issues related to software and connectivity.

Skills

Fast-paced environment

Professional IT support experience

SaaS platform admin experience

Strong troubleshooting skills

Customer service mindset

Remote work capability

Tools

Google Admin

Kandji

Cisco Meraki

Slack Admin

Jira

ESET

Job description

A digital healthcare company in Toronto seeks an IT Systems Engineer to provide vital support in a hybrid capacity. This position offers an opportunity for growth in a collaborative environment, requiring a balance of independent work and teamwork. Responsibilities include managing IT helpdesk tickets, SaaS administration, and hardware troubleshooting. The ideal candidate has 1-3 years of experience and is comfortable working in remote settings with some required on-site visits for infrastructure checks.