Remote Enterprise Customer Success Manager with Equity

IrisCX; Remote; CAD 80,000 - 100,000; Full time

Job summary

A growing tech company located in Calgary, Alberta is in need of a Customer Success Manager to manage enterprise accounts and ensure customer satisfaction. This role requires strong communication skills and a flexible approach to problem-solving. You will provide training, conduct interviews for feedback, and manage inbound support requests to enhance customer experiences. The company offers competitive salary, unlimited vacation policy, and full medical coverage, with a remote working option available for those in specific time zones.

Benefits

Competitive salary

Unlimited vacation policy

Full medical coverage

Employee stock option plan

Wellness spending allowance

Company issued laptop

Qualifications

• 2 years of experience in a Customer Success role.
• Experience with SaaS products in a startup environment.
• Experience with enterprise (B2B) customers.

Responsibilities

• Manage 8 to 12 enterprise accounts for growth and success.
• Conduct customer interviews for feedback and improvement.
• Provide training and coaching to clients.
• Support new clients during trial periods.
• Resolve support requests and escalate where needed.
• Contribute to team and company objectives.

Skills

Customer account management

Problem-solving

Excellent communication skills

Flexibility

Team collaboration

Job description

A growing tech company located in Calgary, Alberta is in need of a Customer Success Manager to manage enterprise accounts and ensure customer satisfaction. This role requires strong communication skills and a flexible approach to problem-solving. You will provide training, conduct interviews for feedback, and manage inbound support requests to enhance customer experiences. The company offers competitive salary, unlimited vacation policy, and full medical coverage, with a remote working option available for those in specific time zones.