Remote Customer Success Specialist – Gym Equipment

ForgeFit; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading fitness equipment provider is looking for a Remote Customer Service Specialist. You will ensure customers have a smooth experience, assisting with inquiries and resolving issues efficiently. Candidates should have customer service experience and a positive attitude. This role offers competitive pay, comprehensive benefits, and the opportunity for career growth in a fully remote environment.

Benefits

Competitive hourly pay

Comprehensive benefits including health, dental, vision, 401k

Ongoing training and opportunities for career growth

100% remote work

Qualifications

• 1+ years of experience in a customer service or support role.
• Ability to manage multiple priorities and stay organized.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Track and resolve issues quickly in collaboration with teams.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Organizational skills

Positive attitude

Tools

CRM tools

Job description

A leading fitness equipment provider is looking for a Remote Customer Service Specialist. You will ensure customers have a smooth experience, assisting with inquiries and resolving issues efficiently. Candidates should have customer service experience and a positive attitude. This role offers competitive pay, comprehensive benefits, and the opportunity for career growth in a fully remote environment.