Remote Bilingual Customer Sales & Service Agent

Mashreq Bank; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading financial services provider is seeking a motivated Bilingual Customer Sales and Service Agent for a fully remote position. The ideal candidate will have a strong background in customer service and fluency in English as well as either French or Spanish. You will be responsible for handling customer inquiries and promoting services while ensuring a high standard of service. This position offers competitive pay, flexible hours, and opportunities for growth.

Benefits

Competitive hourly wage

Health, dental, and vision insurance

Paid training and development opportunities

Paid time off and holiday pay

Employee assistance program and wellness resources

Qualifications

• Minimum of 1 year in a customer service, sales, or call centre environment.
• Experience in a bilingual customer-facing role preferred.
• Comfort with technology and ability to learn new systems.

Responsibilities

• Handle inbound and outbound calls in both English and a second language.
• Assist customers with product inquiries and service concerns.
• Process sales transactions and promote additional services.
• Troubleshoot issues and escalate complex cases.

Skills

Fluency in English

Fluency in French or Spanish

Excellent verbal and written communication skills

Strong active listening abilities

Problem-solving abilities

Professionalism and customer-first attitude

Tools

CRM systems (Salesforce, Zendesk)

Job description

A leading financial services provider is seeking a motivated Bilingual Customer Sales and Service Agent for a fully remote position. The ideal candidate will have a strong background in customer service and fluency in English as well as either French or Spanish. You will be responsible for handling customer inquiries and promoting services while ensuring a high standard of service. This position offers competitive pay, flexible hours, and opportunities for growth.