Regional Supervisor of Homecare, Continuing Care

Government of Northwest Territories; Yellowknife; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading health and social services authority in Canada's North is seeking a Regional Supervisor of Homecare, Continuing Care in Yellowknife. This critical role combines both fieldwork and administrative leadership, overseeing the quality of personal support services and mentoring staff in a supportive community environment. The ideal candidate has an LPN background with substantial supervisory experience, ready to drive improvements in client care and collaborate with various healthcare partners.

Qualifications

• Minimum three years of recent LPN experience in a home or community healthcare setting.
• Minimum two years of recent supervisory experience in a clinical or care environment.
• Current CPR and First Aid certifications.

Responsibilities

• Oversees the planning, delivery, and evaluation of the Personal Support Program.
• Supervises Personal Support Workers, including hiring and performance evaluations.
• Conducts program audits and ensures compliance with accreditation standards.

Skills

Leadership

Organizational Skills

Mentorship

Culturally Responsive Care

Conflict Resolution

Communication

Education

Licensed Practical Nursing (LPN) Certificate

Job description

Regional Supervisor of Homecare, Continuing Care

Department: Northwest Territories Health and Social Services Authority

The Northwest Territories Health and Social Services Authority (NTHSSA) offers challenging and exciting careers in health and social services delivery and administration in Canada’s North. The Territorial Authority has service locations in communities across the territory and a staff of more than 1,600 serving over 43,000 residents of the NWT and 5,900 residents of the Kitikmeot Region of Nunavut. Challenging work, welcoming communities, and expanded opportunities are some of the benefits offered to employees of the NTHSSA.

Job Information

Job Overview

The Regional Supervisor of Homecare, Continuing Care is responsible for overseeing the delivery and quality of personal support services for clients in the Yellowknife Region, under the Northwest Territories Health and Social Services Authority (NTHSSA). This role provides a balanced mix of direct fieldwork and administrative leadership, with approximately 50% of the workday spent in clients¿ homes. The Supervisor leads and mentors Personal Support Workers (PSWs), manages daily operations, coordinates individualized care planning, and drives continuous quality improvement to support client well-being and independence.

Key Responsibilities

• Leads the planning, delivery, and evaluation of the Personal Support Program. Oversees resource allocation, statistical reporting, and clinical service protocols to ensure effective, client-focused care delivery.
• Supervises PSWs including hiring, orientation, scheduling, and performance evaluations. Provides coaching, mentorship, and support for ongoing skill development and competency maintenance.
• Triages client referrals, oversees care plans, and ensures regular client reassessments. Facilitates interdisciplinary collaboration and supports families in achieving optimal care outcomes.
• Conducts program and service audits, develops improvement plans, and ensures compliance with accreditation and territorial standards. Supports the collection and analysis of feedback to enhance client experiences.
• Coordinates and promotes professional development opportunities for PSWs. Leads in-house training, supports student placements, and collaborates on curriculum development to meet care standards.
• Liaises with health departments, community agencies, and external partners to align services and advocate for client needs. Participates in planning initiatives, strategic working groups, and quality improvement committees.

Key Qualifications and Equivalencies

Education and Experience

Licensed Practical Nursing (LPN) Certificate.

Minimum three (3) years of recent LPN experience in a home or community healthcare setting.

Minimum two (2) years of recent supervisory experience in a clinical or care environment.

Certifications

Current CPR and First Aid (maintained annually).

Eligibility for registration with the Canadian Council for Practical Nurse

Regulators (CCPNR) in the Northwest Territories.

Knowledge and Skills

Strong leadership, organizational, and mentorship skills.

Knowledge of home and community care best practices, client-centered care, and interdisciplinary teamwork.

Culturally responsive care, conflict resolution, and communication proficiency.

GNWT Inquiries

Inquiries Only:

Health Recruitment
Department of Finance
Government of the Northwest Territories
YELLOWKNIFE CENTRE 5TH FLOOR
BOX 1320 YELLOWKNIFE NT X1A 2L9
Tel [phone] Extension 14106
Fax[phone]
[e-mail]

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.