Regional Q&B Specialist, CACF RME

Amazon Jobs; Calgary; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading global e-commerce company in Calgary seeks a Regional Quality & Benchmarking Specialist to build and implement quality systems for Reliability & Maintenance Engineering. The role involves evaluating performance, guiding field teams, and leading initiatives for continuous improvement while traveling up to 80%. Candidates should possess a Bachelor’s degree, over five years of relevant experience, and a strong technical background. Competitive compensation and benefits are included.

Benefits

Competitive compensation packages

Comprehensive healthcare benefits

Matching 401(k) program

Paid parental leave

Safety gear provided

Qualifications

• 5+ years of Reliability Program Manager experience.
• Strong technical background in automated or non-automated material handling equipment.
• Experience in Lean Management and Six Sigma.

Responsibilities

• Build and implement quality systems for RME.
• Guide field teams in decision-making tools.
• Evaluate Fulfillment Center RME performance.
• Lead Continuous Improvement initiatives.

Skills

Reliability Program Manager experience

Microsoft Office products and applications

Refrigeration industry experience

Lean Management

Six Sigma

Flexible schedule

Education

Bachelor's degree

Master's degree in engineering

Job description

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. The Reliability & Maintenance Engineering (RME) team are the business partners that work tirelessly behind the scenes to make it happen. We drive continuous improvement, and maintain all of the robotics and material handling equipment (MHE) to ensure our customers are met with the Amazon smile. Come join us on our journey!

About the Role

As the Regional Quality & Benchmarking Specialist, you will build and implement quality systems for Reliability & Maintenance Engineering (RME). You will guide field teams in creating effective decision‑making tools for site managers, evaluate Fulfillment Center RME performance, and implement best practices to improve reliability metrics year over year. You will be instrumental in leading Amazon RME towards World Class Maintenance.

What Do We Offer

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: We provide lightweight fire‑resistant daily wear and composite toe safety shoes for your safety.

Key job responsibilities

• Establish parts cage quality standard work in developing work benches, quality data, vendor defect rates and build a standard work around parts quality management.
• Establish a forward looking risk‑based interface to assist site leaders in prioritizing work based on risk of asset failure.
• Partner with the central reliability and RAPA teams to develop tools, processes and automation to track the new audit and parts mechanisms to roll out across the board.
• Establish RME standard work for determining maintenance procedure quality, details, timing, and structure for all sites and maintenance providers.
• Perform regular maintenance audits in the field and analyze what is being done relative to standard work best practices for all RME scope.
• Lead the network in Continuous Improvement initiatives, using AMS Standards.
• Identify and validate new company‑wide Program Management (PM) processes and resources meet the highest safety and effectiveness standards.
• Contribute as a senior quality engineer on a high performing team which defines and audits the quality of RME maintenance procedures and execution.
• Help define the 3-5 year RME Quality strategic vision, have a long‑term roadmap, establish the right Quality team dynamics, and deliver innovative, scalable testing solutions & programs.
• Travel domestically up to 80%.

Qualifications

• 5+ years of Reliability Program Manager experience.
• 5+ years of Microsoft Office products and applications experience.
• 5+ years of refrigeration industry experience.
• Bachelor's degree.
• Bachelor's degree in Electrical or Mechanical Engineering, or 2+ years of Amazon RME (Reliability Maintenance Engineering) experience.
• Bachelor's degree in Electrical or Mechanical Engineering, Engineering Technology, Reliability Engineering, or 2+ years of Amazon RME (BB/3P) Full Time Exempt experience.
• Experience and strong technical background in relevant fields of automated or non‑automated material handling equipment.
• Work flexible schedule including weekends, nights, and holidays.
• Master's degree in engineering, mechanical, operations supply chain, business administration, or equivalent STEM field.
• Experience in Lean Management, Six Sigma and other operations engineer tools.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.