Regional Director, Multifamily, Property Management

Jones Lang LaSalle; Toronto; On-site; CAD 100,000 - 150,000; Full time

Job summary

A leading real estate services firm is seeking a Regional Director in Toronto to oversee multiple residential communities. This role focuses on driving strategic operations leadership, implementing effective leasing strategies, and enhancing financial performance. Ideal candidates will have over 7 years of experience in multi-family property management and strong leadership skills. The position is on-site in downtown Toronto and may involve travel as needed.

Qualifications

• 7+ years of proven experience in multi-family residential property management.
• Demonstrated leadership responsibility.
• Superior customer service orientation.

Responsibilities

• Lead and develop a high-performing team including various managers.
• Develop and manage individual site budgets and business plans.
• Optimize property management functions to improve efficiency.

Skills

Financial acumen

Leadership

Customer service orientation

Communication skills

Job description

Overview

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL is hiring a Regional Director to make a transformative impact across multiple residential communities. We are seeking a strategic visionary who thrives in the complex, fast-paced world of multifamily operations.

As our Regional Director, you\'ll drive strategic operations leadership while elevating building performance across your portfolio, implementing cutting-edge leasing and retention strategies, and delivering exceptional ROI through expert financial planning and reporting.

This role works on-site at one of our prominent locations downtown Toronto and there is potential for travel with the portfolio as it expands.

What your day-to-day will look like:

Responsibilities

Leadership & Team Development

• Lead and develop a high-performing team including Property Managers, Resident & Leasing Experience Managers, and Senior Maintenance Managers
• Plan, assign, and direct work; conduct interviews and make hiring decisions; provide training and ongoing mentorship
• Foster team member relations and create a culture of accountability and excellence
• Implement performance management strategies to motivate team members and achieve business goals
• Ensure timely and accurate cross-departmental communication and collaboration with Asset Management, Capital & Project Management, Customer Experience, Finance, HCM, Marketing, and other departments

Financial Management

• Develop and manage individual site budgets and business plans that align with investment objectives and compliance goals
• Drive financial results and key performance indicators (KPIs) against established targets
• Conduct comprehensive financial and administrative reviews of assigned properties
• Monitor and analyze weekly vacancy/availability reports and optimize rental rates based on market conditions
• Oversee rent collection processes, ensure rent roll accuracy, and review/approve resident leases and renewals as needed
• Implement appropriate action plans based on financial, market, and operational reports to achieve business objectives

Operations & Leasing

• Optimize property management functions to improve efficiency and reduce operating costs
• Conduct regular property inspections to ensure adherence to JLL quality standards
• Recommend and oversee property renovations and improvements
• Verify satisfactory completion of work and approve related invoices
• Establish efficient processes for timely maintenance and repairs
• Coordinate emergency response as needed
• Maintain target occupancy levels and strategically set rental rates based on market conditions
• Apply comprehensive knowledge of rental housing legislation, Human Rights Code, and Labor Standards Act

Client & Resident Relations

• Ensure delivery of exceptional service and support to residents
• Maintain high building standards and professional staff performance
• Resolve resident concerns promptly to drive retention through superior satisfaction
• Promote client satisfaction through timely reporting and transparent communication about property performance
• Respond with urgency to client/owner concerns, questions, and requests
• Foster positive relationships with clients, residents, prospective residents, vendors, and colleagues

Business Development

• Participate in and contribute to the acquisition of new business
• Support marketing positioning efforts to enhance property value and resident experience
• Identify opportunities for operational improvements and revenue growth

Required Qualifications

• 7+ years of proven experience in multi-family residential property management
• Demonstrated leadership responsibility
• Strong financial acumen and budget management skills
• Superior customer service orientation
• Comprehensive knowledge of residential property operations and leasing strategies
• Understanding of relevant housing legislation and regulations
• Outstanding communication and relationship-building skills

Location

On-site – Toronto, ON

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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