Red Lake Ontario - System Technician

Rogers Communications; Northwestern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major telecommunications company is seeking a System Technician in Northwestern Ontario to install and maintain Ignite Internet and TV services. The ideal candidate will have strong technical skills, a focus on customer service, and the ability to work in various environments. This full-time position requires a valid driver’s license and a commitment to safety and quality control.

Benefits

Competitive Salary

Up to 50% off tickets and services

Health & Dental Benefits

Growth & Development opportunities

Qualifications

• Valid full class-5 driver’s license required.
• Ability to perform heavy lifting up to 100 lbs.
• Comfortable working outside year-round.
• Awareness of latest industry trends.

Responsibilities

• Installation of Rogers Ignite products and services including Internet and TV.
• Servicing products with in-home support for customers.
• Maintain accurate system records regarding work orders.
• Collaborate with internal departments to resolve customer issues.

Skills

Technical acumen

Customer-centric focus

Accountability

Adaptability

Job description

Overview

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We’re seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry.

We have an exciting opportunity for a System Technician working out of Red Lake, Ontario, reporting to the Manager of Operations. The successful candidate will be part of a team that supports millions of customers with Ignite high-speed Internet, Ignite TV, and home phone, and will assist in the construction and maintenance of our outside plant network to deliver an exceptional customer experience on a continual basis.

What's in it for you

• We believe in investing in our people and helping them reach their potential as valuable members of our team.
• Competitive Salary
• Discounts: up to 50% off Blue Jays tickets, Rogers, and Fido Services; 25% off TSC items; 20% discount on all wireless accessories in Rogers Stores.
• Health & Dental Benefits, Pension plan and Stock Matching options
• Growth & Development opportunities in Field Operations
• Commitment to environmental protection
• Strong commitment to diversity and inclusion with groups supporting equity – including People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities, and Women

What You’ll Do

• Installation of Rogers Ignite products and services including Internet, Home phone, TV/streaming
• Servicing and maintaining products with in-home support for customers by educating them on the best Rogers has to offer
• Operate test equipment related to the maintenance of 2-way coaxial and fiber systems including system analyzers, field strength meters, TDR and locators
• Maintain accurate system records and support documentation regarding all work orders
• Work with various internal departments to collaborate and resolve complex, customer-impacting issues in an effective and timely manner
• Various other duties as required

What You Bring

• A valid full class-5 driver’s license
• Demonstrates behaviors which support the Key Success Factors: Accountability, Adaptability & Customer 1st
• Comfortable working outside year-round
• Ability to work various shifts including evenings, out-of-town work, rotational on-call duties, weekends and statutory holidays when required
• Physically able to perform all aspects of the job including working at heights, heavy lifting up to 100 lbs, and maneuvering through crawl spaces
• Customer-centric focus, and commitment to quality control excellence
• Technical acumen, with a desire to stay up-to-date on the latest industry trends
• Always performs work with safety on top of mind and adheres to all safety requirements

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role. In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time

Shift: Variable

Length of Contract: Not Applicable (Regular Position)

Work Location: 75 Queen Street (7819), Dryden, ON

Travel Requirements: Up to 25%

Background Check(s) Required

Posting Category/Function: Field Operations & Maintenance

Requisition ID: 327026

Additional Information

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Customer Experience