Real Time Analyst

IntouchCX; Winnipeg; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading customer experience management company in Winnipeg is seeking a Real Time Analyst to enhance real-time team performance. The successful candidate will analyze data, communicate effectively with management, and manage staffing according to business demands. A high school diploma is required, along with proficiency in MS Word and Excel. This role comes with industry-leading medical, vision, and dental benefits, along with paid time off.

Benefits

Industry-leading medical, vision, and dental benefits

Paid time off

Qualifications

• High school diploma or equivalent is necessary.
• Advanced knowledge of MS Word and Excel is essential.
• Ability to multitask and self-manage effectively.

Responsibilities

• Evaluate large amounts of data.
• Communicate data to management and team leaders clearly.
• Adjust staffing according to business needs.

Skills

Data analysis

MS Word proficiency

MS Excel expertise

Problem-solving

Multitasking

Education

High school diploma or equivalent

Post-secondary education (preferred)

Job description

Posted Tuesday, February 10, 2026 at 7:00 a.m.

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long‑term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real‑time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half‑hour segments.

Responsibilities

• Evaluate large amounts of data
• Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members
• Adjust staffing and scheduling according to changing needs of the business
• Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients
• Monitor schedules and escape issues regarding attendance adherence
• Work with team members to ensure they know their statistics related to the schedule

Qualifications

• High school diploma or equivalent (required)
• Some post‑secondary or completion of post‑secondary schooling (preferred)
• Advanced knowledge of MS Word and Excel
• Adaptability to learn a variety of software programs
• A high level of accuracy with regards to data entry
• Strong analytical and problem‑solving skills
• Willingness to learn and adapt to working in a new environment
• The ability to multitask and self‑manage your work day

Benefits of Working as a Real Time Analyst

• Industry‑leading medical, vision, and dental benefit plans + paid time off benefits

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.