Real-Time Agent Assist - Business Analyst (Hybrid, Toronto)

Capco; Toronto; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A leading consulting firm is seeking a Business Systems Analyst in Toronto to enhance operational processes for major banking clients. This hybrid role involves collaborating with vendors, documenting business needs, and managing stakeholders. Candidates should have proven experience in large-scale projects, excellent documentation skills, and a collaborative mindset. Benefits include discretionary bonuses, health coverage, and a professional development budget.

Benefits

Discretionary performance bonus

RRSP matching

Extended health, dental, and vision coverage

Generous vacation policy

Professional development budget

Qualifications

• Proven experience as a Business Analyst in large-scale transformation or technology projects.
• Strong documentation skills, including process maps and business rules.
• Experience in stakeholder management across complex organisational structures.

Responsibilities

• Collaborate with vendor partners to support solution design and implementation.
• Gather and document business requirements from cross-functional teams.
• Create, analyse, and modify end-to-end process maps.

Skills

Analytical thinking

Documentation skills

Stakeholder management

Structured problem-solving

Job description

A leading consulting firm is seeking a Business Systems Analyst in Toronto to enhance operational processes for major banking clients. This hybrid role involves collaborating with vendors, documenting business needs, and managing stakeholders. Candidates should have proven experience in large-scale projects, excellent documentation skills, and a collaborative mindset. Benefits include discretionary bonuses, health coverage, and a professional development budget.