Quick Service Restaurants (QSR) Lead - Eataly Eaton Centre

Eataly; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A vibrant Italian food marketplace in Toronto is seeking a QSR Lead to supervise day-to-day operations at quick service counters. Responsibilities include training and mentoring team members, managing transactions, and maintaining high hospitality standards. The ideal candidate has supervisory experience, strong communication skills, and knowledge of Italian cuisine. This role offers competitive benefits including medical, dental, and a daily free family meal.

Benefits

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

RRSP

Bonus program

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

Referral bonus program

Qualifications

• 2+ years of lead or supervisory experience in food service.
• Strong knowledge of steps of service.
• Ability to lift up to 50 pounds.

Responsibilities

• Supervise and run the day-to-day operations of the QSR counters.
• Train, motivate, and organize team members.
• Ensure compliance with quality, health, safety, and sanitation standards.

Skills

Leadership presence

Communication skills

Problem-solving skills

Knowledge of coffee

Knowledge of Italian cuisine

Education

High school graduate or equivalent

Post-secondary degree preferred

Tools

Manual espresso machine

Drink blender

Cash register

Job description

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR Manager; supervises QSR Sales Associates and Baristas.

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
• Trains, motivates, mentors and organizes team members
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves guest incidents
• Performs other duties as required or assigned

Qualifications

• High school graduate or equivalent; post‑secondary degree preferred
• 2+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Strong knowledge of steps of service
• Excellent communication and problem‑solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well‑paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

Additional Information

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!