QA Coordinator

Lighthouse Technology Services; Calgary; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A technology services firm is seeking a QA Coordinator to join their team for a 12-month contract-to-hire role. The position is hybrid, based in Calgary or Edmonton. Responsibilities include coordinating testing activities, developing test plans, and overseeing test executions. Applicants should have 5 years of QA experience, strong knowledge of testing methodologies, and Agile certifications. This role offers a pay range of $42–$46/hr CAD.

Qualifications

• 5 years of experience in a QA role, with at least 3 years in an Agile environment.
• Strong knowledge of testing methodologies, tools, and best practices.
• Proficiency in sourcing and managing data for test scenarios.

Responsibilities

• Review the backlog of work requests and coordinate testing activities.
• Join daily standups with project teams clarifying test priorities.
• Develop or review test plans, test cases, and UAT sheets.

Skills

Test Planning and Execution

Requirements & Acceptance Criteria Analysis

Defect Management

Communication

Adaptability

Education

Bachelor’s degree

Agile certifications (Certified ScrumMaster, Agile Certified Practitioner)

Tools

Azure DevOps

SAP CRM

Salesforce

UIPath

Job description

Overview

Lighthouse Technology Services is partnering with our client to fill their QA Coordinator position! This is a 12 month contract-to-hire opportunity and can be hybrid in Calgary or Edmonton. This role will be an employee of Lighthouse Technology Services during the contract period.

Responsibilities

• Review the current backlog of work requests (WRs) and sprint items to coordinate testing activities
• Join daily standups with project teams clarifying test priorities and blockers.
• Sync with Product Owners (POs) and Continuous Improvement Analysts (CIAs) to ensure acceptance criteria and definition of done are clear and testable.
• Develop or review test plans, test cases, and CAT/UAT sheets for in-progress initiatives.
• Execute or oversee test execution (manual or automated), logging results and triaging any defects with the development team.
• Participate in sprint reviews or backlog refinement sessions, helping ensure testability and readiness.
• Update documentation, test logs, and sign-off sheets as projects approach ready-to-bill or production stages.
• Engage in team retrospectives, sharing lessons learned and contributing to continuous improvement of QA processes.
• Collaborate on test automation and process enhancements.

Qualifications

• Test Planning and Execution (Manual & Automated): Designing robust test cases based on business requirements and acceptance criteria, ensuring full coverage for each user story or PBI.
• Requirements & Acceptance Criteria Analysis: Working with POs and CIAs to clarify what "done" means for each item, ensuring all acceptance criteria are testable and measurable.
• Defect Management: Logging, tracking, and prioritizing defects in Azure DevOps or similar tools.
• 5 years of experience in a QA role, with at least 3 years of experience working in an Agile development environment.
• Strong knowledge of testing methodologies, tools, and best practices.
• Proficiency in sourcing and managing data for test scenarios.
• Communication: Proactively working across roles and teams, facilitating discussions between POs, CIAs, and Developers, translating complex issues into clear actionable steps for both technical and business stakeholders.
• Adaptability: Navigating evolving processes and ambiguity, adjusting approach as teams mature and as projects move from backlog to dev planning, integration, and delivery; spotting dependencies and risks before they become blockers.
• Bachelor’s degree.
• Agile certifications (Certified ScrumMaster, Agile Certified Practitioner).

Preferred Qualifications

• Deep understanding of SAP CRM in customer care and campaign management.
• Experience with Salesforce.
• Experience with UIPath.
• Experience in the retail utilities industry (electricity & gas), especially in customer operations or internal support functions.

Pay Range

$42–$46/hr CAD

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