Pursuit Adventure Center Supervisor

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 80,000 - 100,000; Full time

Job summary

A lodge in the Canadian Rockies is looking for a Guest Services Supervisor to manage the Pursuit Adventure Center. The role includes overseeing operations, maintaining sales targets, and ensuring a high level of guest service. Ideal candidates should have supervisory experience, cash handling skills, and a hospitality-focused approach. Join a dynamic team where you will contribute to unforgettable guest experiences during the busy Spring/Summer season.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Subsidized mental health and wellness resources

Qualifications

• Previous supervisory, point‑of‑sale, cash handling, and reconciliation experience.
• Passion for coaching and developing employees with a proven track record of safety‑first practices.
• Ability to work in a fast‑paced, high‑pressure environment with limited supervision.

Responsibilities

• Oversee daily PAC operation, ensuring full functionality.
• Serve as primary retail manager for the PAC retail store.
• Maintain attraction and retail sales targets and implement promotional items.
• Handle service-recovery incidents and report larger issues to management.

Skills

Supervisory experience

Cash handling

Hospitality-focused approach

Coaching and developing employees

Attention to detail

Microsoft Office proficiency

Class 5 driver's license

Job description

Pursuit Collection – Jasper, AB – $22 an hour – Full‑time. Location: Jasper, AB. This seasonal role is part of our Spring/Summer 2026 hiring and runs full‑time during that period. Pursuit offers guests world‑class attractions, distinctive lodges, thoughtfully crafted restaurants, retail, and transportation services that let guests fully immerse in each location.

Role & Responsibilities

The Guest Services Supervisor manages the Pursuit Adventure Center (PAC). Key duties include:

• Oversee daily PAC operation, ensuring full functionality with support from Hotel Front Desk Agents.
• Serve as primary retail manager for the PAC retail store, collaborating with the retail operations team.
• Provide guest service and front‑desk support when needed, ensuring a positive experience.
• Execute attraction and retail sales, bookings, and resolution of guest issues.
• Collaborate with the Retail & PAC Manager and Maligne Valley Retail Manager to maintain product stock and merchandising.
• Maintain attraction and retail sales targets and implement promotional items.
• Build and maintain relationships with affiliates.
• Coordinate with the central reservations department on booking practices and product knowledge.
• Implement standard operating policies relating to safety and employee engagement.
• Act as the on‑floor daily operations lead and provide support to Guest Experience agents covering shifts.
• Serve as a sales agent during operating week shifts.
• Handle service‑recovery incidents with support from central reservations or Maligne Lake guest services; report larger issues to management.
• Complete daily/weekly sales tracking reports.
• Collaborate with Hotel Front Desk to schedule shared ticket‑agent staffing.
• Manage daily cash handling practices, POS use, cash floats, change orders, and cash‑outs.
• Coordinate with Jasper attractions guest‑service teams on FIT activity scheduling.
• Ensure retail inventory and fixtures are stocked and clean.

Required Skills & Qualifications

• Previous supervisory, point‑of‑sale, cash handling, and reconciliation experience.
• Hospitality‑focused approach with a natural ability to actively listen and empathize.
• Passion for coaching and developing employees with a proven track record of safety‑first practices.
• Energetic, dependable, self‑motivated team player with high attention to detail.
• Initiative‑driven and able to follow through on tasks.
• Adaptable to changing work environments and varied responsibilities.
• Outgoing personality suitable for engaging guests.
• Competent administrative skills, proficient in Microsoft Office.
• Self‑starter comfortable working in a fast‑paced, high‑pressure environment with limited supervision.
• Comfortable on feet for extended periods, indoor and outdoor, in all season weather.
• Class 5 driver’s license (clean abstract) – an asset.

About Pursuit

Pursuit is a publicly traded company listed on the New York Stock Exchange under PRSU and a member of the S&P SmallCap 600 index. We connect people to iconic places through unforgettable experiences across Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit Perks

• Inclusive, global team and life‑long connections.
• Free access to Pursuit attractions and 50 % off for friends.
• Discounts on hotel stays, dining, and retail.
• Subsidized mental health and wellness resources.
• Equal Employment Opportunities: we evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, or other protected characteristics.

Equal Employment Opportunity

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. We encourage eligible applicants to apply and are working to eliminate barriers for equity‑deserving groups. If you cannot apply online or need accommodation during the process, contact our Talent & Acquisition Team at [e-mail].