Project Specialist Supervisor (West)

AVISPL; Burnaby; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology solutions provider in Metro Vancouver is seeking a Project Specialist Supervisor to mentor and lead the post-sales project team. The role involves supporting project execution, improving communication, and ensuring customer satisfaction. The ideal candidate will have strong interpersonal skills, leadership experience, and a background in audiovisual systems. Competitive salary and benefits offered.

Benefits

Robust onboarding plan

Training and professional development opportunities

Paid holidays and flex days

Medical benefits

Dynamic company culture

Qualifications

• Ability to mentor, educate, and develop team members.
• Strong interpersonal and communication skills.
• Minimum of High School Diploma or equivalent required.

Responsibilities

• Mentor and lead the execution of the post-sales project team.
• Support leadership with departmental goals and operating procedures.
• Review project execution plans and ensure customer satisfaction.

Skills

Mentoring and leadership

Strong interpersonal skills

Problem-solving skills

Excellent communication skills

Customer service focus

Education

High School Diploma or equivalent

B.Sc or BS in Electrical/Computer Engineering

Tools

AV equipment configuration

IP networking

Job description

Overview

As the Project Specialist Supervisor, you will be responsible for mentoring and leading the execution of the office's post-sales project team. This position will support the Operations and Regional Technology Solutions Manager while serving as a change agent to help improve overall communication, project execution, and efficiency within post-sales operations.

Responsibilities

• Support the Regional Technology Solutions Management as an SME and escalation resource in coordination with local Operations Management
• Provide leadership and guidance to the post-sales engineering team by coaching and motivating to successfully perform job requirements and to meet and exceed goals and objectives
• Share, teach, and reinforce the use of AVI-SPL standard practice across the team
• Communicate through daily huddles with the team to ensure consistent, timely, and accurate completion of project tasks
• Lead the project team with a positive attitude that is in alignment with teamwork, mission, vision, and values of the organization
• Support leadership with establishing departmental goals, objectives, and operating procedures
• Perform frequent spot checks of team's work to ensure accuracy and adherence to all company standards
• Conduct lessons learned meetings as necessary
• Review post-construction documentation, system commissioning reports, and final deliverables
• Meet with vendors and clients to resolve post-sales technical inquiries and ensure customer satisfaction
• Review project execution plans created by internal and external resources, and hour estimation for work based on scope of work and implementation requirements
• Stay up to date with AV advances in the field and be able to identify areas of use in the organization
• Create and maintain technical documentation in accordance with company guidelines and ensure alignment with project scope and client expectations
• Contribute to improving process workflows, maintaining system administration, scheduling, and resources for the department

Must-Haves

• Ability to mentor, educate, and develop members of the team
• Ability to understand the team and provide solutions for optimal performance
• Communicate and interact with internal employees, clients, and colleagues in a professional and timely manner
• Strong interpersonal skills, with the ability to work effectively with all levels of the organization
• Exceptional strategic thinking and structured problem-solving skills
• Excellent capability to switch tasks while adapting to changing priorities
• Energized self-starter capable of working and thinking independently and ensuring to meet deadlines
• Must have clear and professional communication skills (written and oral) both internally and externally
• Demonstrated customer service focus and client communication skills
• Ability to read and interpret electronic schematics and architectural blueprints
• Understanding of engineering aspects of audiovisual systems installation and commissioning preferred
• Understand basic IP networking
• Advanced computer skills as required for the configuration and operation of AV equipment
• Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards
• Minimum of a High School Diploma or equivalent

Nice-To-Haves

• B.Sc or BS degree in Electrical / Computer Engineering, Computer Science or related field is preferred
• At least 10 years of AV experience is preferred
• A minimum of 6 years of AV experience plus a four-year degree or military experience may be considered in place of job experience
• Experience with Enterprise VC solutions (Zoom, Microsoft Teams, Google Meet, etc.) - both hardware and software
• AVIXA CTS, CTS-D or CTS-I certification is preferred

Why You\'ll Like Working Here

• Robust onboarding plan including job shadowing
• Training and professional development opportunities
• On-site training and other learning opportunities
• Paid holidays, stat days and flex days
• Competitive wages
• Medical benefits, including vision, health, dental and RRSP matching
• World class tools to help you succeed
• Enjoyable and dynamic company culture

More About Us

At AVI-SPL Canada Ltd., we proudly boast our core values - build connections, be trailblazers, own it, do the right thing, thrive together. We rely on each other to deliver the best solution for our customers. We love what we do, and every member of our team is essential to our success.