Project Manager

Versaterm; Ottawa; On-site; CAD 75,000 - 95,000; Full time

Job summary

A global public safety solutions firm in Ottawa seeks a Project Manager responsible for managing client installation projects. The ideal candidate will have 5-7 years of project management experience and be fluent in both French and English. Strong understanding of IT and telecommunications is essential. The position entails organizing project timelines, coordinating resources, and ensuring client satisfaction throughout the project lifecycle. This role requires obtaining a Reliability security clearance from the Government of Canada.

Qualifications

• 5-7 years of experience in project management or a similar role.
• Strong IT and telecommunications understanding.
• Experience in software implementation or public safety is an asset.

Responsibilities

• Organize and deliver client installation projects.
• Plan project scope, timelines, and deliverables.
• Ensure adherence to standards in project management tools.

Skills

Project Management

Bilingual (French and English)

Customer Focus

Communication Skills

Organizational Skills

Problem-solving

Tools

Kantata

Jira

Confluence

Job description

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

The Role

Under the supervision of the Manager of Project Deployment, the Project Manager is responsible for planning, executing, and delivering client installation projects while ensuring transparency and customer satisfaction. A project manager will coordinate resources, manage timelines, lead project meetings, track progress, and serve as the primary point of contact for clients throughout the implementation.

What You'll Do

• Organize and deliver client installation projects from kickoff to Go Live
• Plan project scope, timelines and deliverables
• Coordinate internal resources and third parties involved in the project
• Strengthen trust and transparency with clients
• Ensure adherence to standards in the project management tool (Kantata)
• Monitor risks, issues, dependencies and escalations
• Ensure the smooth execution of projects and adherence to timelines
• Lead project meetings and produce clear minutes and action logs
• Maintain accurate and accessible project documentation
• Inform clients of project progress and manage escalations and anomalies
• Create and maintain project schedules, trackers and dashboards
• Prepare and lead project kickoff, review and milestone meetings
• Document client configurations and follow the installation process
• Collaborate with technical teams for environment readiness and testing
• Identify improvement opportunities in project execution and workflows
• Prepare internal and client status reports
• Support change request evaluation and documentation
• Perform other related tasks as needed

What You'll Bring

• 5-7 years of experience in project management or a similar role
• Fluently bilingual in French and English
• Experience in software implementation, telecommunications or public safety is an asset
• Strong IT and telecommunications understanding
• Solid project management skills and discipline
• Experience with project tracking systems such as Kantata, Jira and Confluence
• Understanding of software deployment, integration or technical project lifecycles
• Strong interpersonal and communication skills
• Organizational skills, leadership and initiative
• Ability to manage pressure, conflicting priorities and change
• Customer focus and proactive problem solving

This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier‑free environment. Accommodations areavailable, on request, throughout all aspects of the selection process. For detailed information on our accessibility policies, please [e-mail].