Production Customer Service Bilingual Representative

Sonova; Mississauga; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading medical device company in Mississauga seeks a Production Customer Service Representative to support manufacturing and repair processes. Responsibilities include order clarification, customer communication, and collaborating with internal teams to ensure product quality. The ideal candidate has previous customer service experience, strong attention to detail, and effective communication skills. Opportunities for flexible hybrid work and a rich benefits plan, including wellness benefits and career development, are offered.

Benefits

Exciting work environment

Collaborative culture

Opportunities for self-improvement

Flexible hybrid work environment

Diversity and inclusion

Wellness benefit

Career development plans

Qualifications

• Secondary education or equivalent required; college education preferred.
• Previous customer service experience, ideally within the hearing aid or medical device industry.
• Strong organizational skills and attention to detail.
• Excellent time management and problem-solving abilities.
• Effective communication skills and teamwork orientation.
• Ability to work independently and with minimal supervision.
• Basic typing and computer skills; SAP and Salesforce experience preferred.
• Fluent in English; French language considered an asset.

Responsibilities

• Make outbound calls for order clarification and follow-up.
• Communicate with customers via Salesforce regarding order details and updates.
• Maintain and update order locations and statuses upon customer request.
• Assist in expediting orders as required to meet production timelines.
• Perform order entry tasks for new, remake, service, and credit orders.
• Support Total QC functions in accordance with ISO Quality Policy Manual.
• Ensure compliance with safety, ESD, and cleanliness standards.
• Collaborate with internal departments to resolve order inconsistencies.

Skills

Strong organizational skills

Effective communication skills

Problem-solving abilities

Teamwork orientation

Attention to detail

Basic typing and computer skills

Salesforce experience

Fluent in English

French language considered an asset

Education

Secondary education or equivalent

College education preferred

Tools

SAP

Salesforce

Job description

Production Customer Service Representative – Mississauga, Ontario, Canada

The Production Customer Service Representative supports the manufacturing and repair processes while serving as a liaison between Operations and customers. This role focuses on clarifying incoming orders, providing accurate information, and ensuring a seamless communication flow between customers, production, and service teams to deliver exceptional support and product quality.

Responsibilities

• Make outbound calls for order clarification and follow-up
• Communicate with customers via Salesforce regarding order details and updates
• Maintain and update order locations and statuses upon customer request
• Assist in expediting orders as required to meet production timelines
• Perform order entry tasks for new, remake, service, and credit orders
• Support Total QC functions in accordance with ISO Quality Policy Manual
• Ensure compliance with safety, ESD, and cleanliness standards within the production environment
• Collaborate with internal departments to resolve order inconsistencies and ensure accuracy
• Perform other duties as assigned by management and as outlined in the Training Grid

More about you

• Secondary education or equivalent required; college education preferred
• Previous customer service experience, ideally within the hearing aid or medical device industry
• Strong organizational skills and attention to detail
• Excellent time management and problem-solving abilities
• Effective communication skills and teamwork orientation
• Ability to work independently and with minimal supervision
• Basic typing and computer skills; SAP and Salesforce experience preferred
• Fluent in English; French language considered an asset

Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered.Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone, please contact Sonova HR.

What we offer

• Exciting and challenging work environment
• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variablecomponentand employer match on pension contributions
• Mentorship program and career development plans

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.

How we work

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.