Product Operations Associate

Lightspeed Commerce; Montreal, Ottawa, Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading commerce platform company in Ottawa is seeking a Product Operations Manager to enhance product and technology operations. You will coordinate planning cycles, improve processes, and support cross-functional projects. Ideal candidates bring 3-5 years of experience in Product Operations, excellent communication skills, and proficiency in tools like Jira and Confluence. This role offers a dynamic work environment with numerous employee benefits.

Benefits

Lightspeed RSU program

Unlimited paid time off

Health insurance

Wellness benefits

Transit fee coverage

Paid parental leave

Access to LinkedIn learning

Qualifications

• 3-5 years in Product Operations, Product Management, or similar.
• Experience with SaaS is a plus.
• Comfortable tracking KPIs and using dashboards.

Responsibilities

• Coordinate logistics for key business reviews and planning.
• Maintain roadmaps, key metrics, org charts, and dashboards.
• Assist cross-functional initiatives with project plans.

Skills

Systems thinking

Detail-oriented

Project management

Clear communication

Customer-focused

Tooling savvy

Tools

Jira

Confluence

Salesforce

Zendesk

Looker

Tableau

Job description

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed is a unified commerce platform that helps merchants simplify operations, scale with confidence, and deliver great customer experiences. At Lightspeed, our Product Operations team enables a high-performing, outcome-driven product organization by connecting strategy to execution, streamlining processes, tools, and communication, and fostering alignment across Product, Tech, and GTM – so teams can deliver better outcomes, faster.

We are hiring a Product Operations Manager, Workforce Mgmt & Planning to help keep the Product & Technology organization running smoothly. you will coordinate the operating rhythm and planning cycles, maintain clear sources of truth and dashboards, spot and fix process gaps, and keep standards and templates up to date. You will support cross-functional projects with simple plans and risk tracking, share concise team updates and help run key events, as well as help prototype better ways of working. The goal is fewer bottlenecks, clearer ownership, and faster, higher-quality delivery.

What we’re looking for:

You enjoy getting into the details and building simple, scalable processes that help teams deliver better and faster. You spot gaps, add structure where it is needed, and keep people focused on outcomes that matter for our merchants. You connect the dots across teams, communicate clearly, and thrive in a fast-paced environment. If this sounds exciting to you, we’d love to connect!

What you’ll be doing:

• Operating rhythm and planning: Coordinate logistics for key business reviews and the quarterly cadence. Manage quarterly and annual planning, including product roadmaps, headcount/capacity, and budget alignment with Finance and HR; align teams, prep materials, and track follow-ups.
• Sources of truth and dashboards: Maintain roadmaps, key metrics, org charts, calendars, and shared folders. Keep dashboards current and automate where possible.
• Process improvement: Spot and fix operational gaps. Build simple, scalable processes that improve efficiency and quality.
• Standards and templates: Keep checklists, templates, and documentation up to date. Streamline recurring decks.
• Project management: Assist cross-functional initiatives with basic project plans, clear owners and timelines, and risk tracking.
• Comms and team events: Communicate team updates and help run team events like the annual Hackathon and Quarterly All Hands.
• Tools and automation: Use AI and light automations to prototype better ways of working. Roll up your sleeves to troubleshoot issues.

What you need to bring:

• 3-5 years in Product Operations, Product Management, Business Operations, Consulting, Program Management, or similar; SaaS experience is a plus.
• Systems thinker who designs simple, scalable processes with strong attention to detail.
• Bias to action, ownership end to end, comfortable with ambiguity, and able to juggle multiple priorities.
• Comfortable tracking KPIs and using dashboards or light analysis to inform decisions.
• Tooling savvy: Jira and Confluence; familiarity with Salesforce, Zendesk, and Looker or Tableau.
• Clear, concise communicator who can influence without authority.
• Customer-obsessed, collaborative, and resilient; motivated by making things easier, faster, and better.
• A passion for helping others and making things right.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities.

What’s in it for you?

Come live the Lightspeed experience...

… and enjoy a range of benefits that’ll keep you happy & healthy:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Access to LinkedIn learning

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed tocreating an inclusive and barrier‑free workplace. Lightspeed welcomes andencourages applications from people with disabilities. Accommodations areavailable on request for candidates taking part in all aspects of theselection process.