Pro Product Specialist - Field Pro

ServiceTitan; New Brunswick; On-site; CAD 58,000 - 88,000; Full time

Job summary

A leading service technology provider in Canada is looking for a candidate to manage a portfolio of service companies and analyze product adoption data. The ideal candidate has over two years of account management experience and a BA/BS degree. This role requires strong communication and organizational skills. This opportunity offers a competitive compensation package, including bonuses and comprehensive health benefits, within a collaborative and inclusive work environment.

Benefits

Flexible time off

Ample learning and development opportunities

Comprehensive health benefits

Support for parental leave and adoption reimbursement

Qualifications

• 2+ years of relevant experience managing multiple accounts or 1+ years in the home services industry.
• Proven ability to multi-task and manage multiple projects.

Responsibilities

• Manage a portfolio of residential and commercial service companies.
• Analyze product adoption data to identify actionable insights.
• Collaborate with teams to enhance onboarding and product utilization.
• Engage in optimization discussions for positive customer experience.
• Participate in feedback loops with Product teams.

Skills

Account management

Data-driven decision-making

Communication

Organizational skills

Education

BA/BS degree

Job description

Employer Industry

Service Technology for Home Services

Why consider this job opportunity

• Expected salary range for candidates residing in Canada: $58,400 CAD - $87,600 CAD
• Total compensation package includes an annual bonus and equity
• Flexible time off with ample learning and development opportunities
• Comprehensive health and wellness benefits including company-paid medical, dental, and vision coverage
• Support for parental leave and adoption reimbursement up to $20k
• Collaborative and inclusive company culture that celebrates individuality

What to Expect (Job Responsibilities)

• Manage a portfolio of residential and commercial service companies to drive Pro Product success and customer retention
• Analyze product adoption data and account trends to identify actionable insights and customized solutions
• Collaborate with the Pro Implementation and Pro Account Management team to enhance onboarding and product utilization
• Engage in optimization discussions to ensure a positive ongoing customer experience
• Participate in active feedback loops with Product teams to translate customer needs effectively

What is Required (Qualifications)

• 2+ years of relevant experience managing multiple accounts or 1+ years in the home services industry as a GM, Ops Manager, or similar role
• BA/BS degree preferred
• Proven ability to multi-task and manage multiple projects using data-driven decision-making
• Strong communication and organizational skills with the ability to navigate temporary ambiguity

How to Stand Out (Preferred Qualifications)

• Experience in the Trades or field services ecosystem, either directly or through supporting field-based sales and operations teams
• Ability to translate product adoption data into executive-level conversations about revenue growth and efficiency gains
• Demonstrated experience managing complex customer initiatives like large-scale rollouts or phased deployments

#ServiceTechnology #CustomerSuccess #CareerGrowth #FlexibleWork #InclusiveCulture

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