Player Support Agent for Video Gaming - Montreal

Keywords Studios; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading international gaming services provider is seeking a Player Support representative to assist video game players with their account issues. Responsibilities include customer interactions via ticketing, email, and live chat, as well as collaboration with developers. Candidates should be fluent in English with a passion for gaming and customer service. The position offers a full-time schedule with competitive hourly pay of $17.95, along with employee benefits such as health and dental care.

Benefits

Health and dental care benefits

Employee Assistance Program

Partnerships with STM, Telus and BIXI

Qualifications

• Excellent communication skills in English, both verbally and in writing.
• Ability to juggle multiple tasks while managing time efficiently.
• An interest in and passion for the video game industry.

Responsibilities

• Assist video game players in troubleshooting account issues.
• Interact with clients' customers to address inquiries about the game.
• Forward important information from customer issues to developers.

Skills

Excellent English (spoken and written)

Passion for video gaming or customer service

Ability to manage multiple tasks efficiently

Comfortable with digital technologies

Interest in the video game industry

Experience in a relevant field

Job description

We have been pioneers & leaders in the Player Support field for over 15 years. We are one of the premier international providers of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services for online payment and virtual goods providers.

Responsibilities

• You would assist video game players in troubleshooting their account issues via ticketing, emails and/or live chat
• You would interact with our clients' customers for all the inquiries they could have about the game
• You would assist the developers by forwarding them important information from all the issues you handle with customers

Requirements

• Excellent English (spoken and written)
• Passion for video gaming or customer service
• Ability to juggle multiple tasks while managing your time efficiently
• Comfortable with digital technologies (computers, video game consoles, touchscreens)
• An interest in the video game industry
• Experience in a relevant or related field (an asset)
• Experience in a similar position (an asset)

Note that this position requires full-time availability. Morning, day or evening shift to fill.

Benefits

• $17.95 per hour
• Full-time schedule, plus employee benefits, including health and dental care, when eligible.
• Partnerships with STM, Telus and BIXI (among others)
• Employee Assistance Program

We look forward hearing from you.

"Please be advised that this position requires the successful applicants to be able to effectively communicate in English (both verbally and in writing). This is due to the position requiring constant communication with clients and team members out side of the province of Quebec"

Role Information: EN | Studio: Keywords Studios | Location: Americas, Canada | Area of Work: Business Development, Player Engagement | Service: Engage | Employment Type: Permanent | Working Pattern: Full Time, Remote