Personal Banking Trainee: Build Client Relationships

TD Bank; Yellowknife; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust in Yellowknife is seeking a Personal Banking Associate to establish and maintain impactful relationships with customers across banking needs, including new accounts and investments.

You will guide customers to the right staff for solutions, educate them on mobile and online banking, and support the frontline team with cash and non-cash transactions while maintaining compliance.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC designation within 90 days of start date.
• Post-secondary degree preferred.
• Proficiency in MS Office and branch software.
• Knowledge of banking solutions to advise customers.
• Strong organization and time-management skills.
• Excellent verbal and written communication.

Responsibilities

• Engage customers with day-to-day advice and banking solutions.
• Guide customers to the right contact for solutions.
• Educate customers on mobile, ATM, and online banking.
• Support frontline staff with cash and non-cash transactions.
• Suggest improvements to branch operations and processes.
• Ensure documentation is accurate and compliant with regulations.

Skills

MS Office Proficiency

Customer Service

Communication Skills

Time Management

Branch Knowledge

Education

High School Diploma or equivalent

Post-Secondary degree preferred

IFC Certification within 90 days

Job description

TD Canada Trust in Yellowknife is seeking a Personal Banking Associate to establish and maintain impactful relationships with customers across banking needs, including new accounts and investments.

You will guide customers to the right staff for solutions, educate them on mobile and online banking, and support the frontline team with cash and non-cash transactions while maintaining compliance.