Personal Banking Trainee — Start Your Banking Career

TD Bank Group; Repentigny; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust in Repentigny, QC, seeks a Personal Banking Associate Trainee to assist customers with new accounts, investments, and banking solutions, delivering clear information and friendly service.

You will guide customers to the right colleagues, support frontline staff with transactions, and help promote digital banking while upholding TD's conduct and ethics. Mobility within the assigned district is required after training.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Post-Secondary or Undergraduate degree preferred.
• Proficiency in MS Office (Word, Excel, Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• Self-starter who works independently in a dynamic work environment with strong organization.
• Strong communication skills and ability to connect with customers politely.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Skills

Customer service

Communication skills

Microsoft Office

Education

High School diploma

Post-secondary degree preferred

Tools

Branch software

Internet

Job description

TD Canada Trust in Repentigny, QC, seeks a Personal Banking Associate Trainee to assist customers with new accounts, investments, and banking solutions, delivering clear information and friendly service.

You will guide customers to the right colleagues, support frontline staff with transactions, and help promote digital banking while upholding TD's conduct and ethics. Mobility within the assigned district is required after training.