Personal Banking Trainee: Build Lasting Customer Relationships

TD Bank; Quebec; On-site; CAD 46,000 - 61,000; Full time

Benefits offered by this job

Mobility within district (training)

Job summary

TD Canada Trust is seeking a Personal Banking Associate Trainee for a Québec branch. You will guide customers to the right staff for resolving financial queries, including new accounts, investment advice and banking solutions, and support frontline staff with transactions and digital banking education.

Join TD Canada Trust to develop relationships, learn policies, and progress through a structured training program focused on customer service excellence and professional growth in a dynamic

Qualifications

• High School diploma or equivalent with relevant experience.
• IFC or equivalent certification within 90 days of start date.
• Post-secondary degree preferred.

Responsibilities

• Assist customers with financial needs and guidance.
• Direct customers to the appropriate staff for banking solutions.
• Support transactions and digital banking education for clients.
• Promote banking products and services to customers.
• Maintain accurate documentation and compliance with regulations.
• Contribute to a positive customer experience through teamwork.

Skills

Customer service

Communication

Time management

Organizational skills

Adaptability

Education

High School diploma

Post-secondary degree preferred

IFC certification within 90 days

Tools

MS Office

Branch software

Internet

Job description

TD Canada Trust is seeking a Personal Banking Associate Trainee for a Québec branch. You will guide customers to the right staff for resolving financial queries, including new accounts, investment advice and banking solutions, and support frontline staff with transactions and digital banking education.

Join TD Canada Trust to develop relationships, learn policies, and progress through a structured training program focused on customer service excellence and professional growth in a dynamic