Payroll Specialist (Remote)

Knit People; Toronto; Remote; CAD 50,000 - 70,000; Full time

Job summary

Knit People, a leading payroll and HR service provider, seeks a skilled Payroll Specialist. The ideal candidate will manage payroll functions for diverse clients and enhance operational processes. Join a collaborative team dedicated to exceptional customer service and client satisfaction.

Qualifications

• 1-2 years of payroll and benefits management experience.
• Bookkeeping and accounting skills are a plus.
• Highly organized with the ability to handle tasks accurately.

Responsibilities

• Manage payroll and audit functions for multiple clients.
• Onboard new clients and provide ongoing support.
• Conduct quarterly and year-end audits, ensuring compliance.

Skills

Problem-solving

Customer-first attitude

Continuous improvement

Collaboration

Attention to detail

Education

PCP or CPM certification

Tools

Microsoft Excel

Job description

Job Description

Knit People is a cutting-edge online payroll, HR, and health benefits service designed to support small to medium businesses and entrepreneurs. We streamline administrative tasks, so our clients can focus on meaningful work. As our Payroll Specialist, you will collaborate with the Operations, Sales, and Product teams to improve Knit's processes and ensure that all clients receive exceptional service.

As our prospective Payroll Specialist, you will work closely with the Operations, Sales, and Product teams to enhance Knit's processes and deliver a fantastic customer experience!

Responsibilities include:

• Providing support and troubleshooting to clients
• Managing the onboarding of new clients
• Organizing projects across departments to meet deadlines
• Becoming a platform expert and training others
• Managing payroll and audit functions for multiple clients
• Scheduling and running client payrolls following SOPs
• Maintaining accurate client profiles and processing instructions
• Using internal tools to ensure productivity and service quality, and recommending best practices
• Conducting pre- and post-production calls with clients
• Performing quarterly and year-end audits, including file reviews
• Providing statutory payroll information, such as tax filings, using knowledge bases and resources
• Suggesting improvements to enhance client experience
• Collaborating to improve organizational processes for scalability

Ideal candidate qualities include:

• A lifelong learner committed to continuous improvement
• A strategic thinker and problem-solver capable of handling challenges thoughtfully
• A team player who values collaboration in building the company
• Someone with high integrity, customer-first attitude, and the ability to get things done ethically
• Passionate about people, culture, health, wellness, and innovation

Preferred background:

• 1-2 years of payroll and benefits management experience
• Bookkeeping and accounting skills are a plus
• PCP or CPM certification is a plus
• Strong proficiency in Microsoft Excel
• Highly organized with excellent attention to detail
• Ownership mindset with the ability to work quickly and accurately in a fast-paced environment