Patient Services Representative II- Bloomingdate

Tampa General Hospital; Brandon; On-site; CAD 40,000 - 50,000; Full time

Job summary

A healthcare facility located in Brandon, Manitoba, is seeking a Patient Services Representative II to greet, check-in, and register patients for imaging services. This role requires a minimum of one-year experience in a medical office and a strong proficiency in computer software. The representative will assist with the registration process, handle patient inquiries, and ensure a positive experience at the facility. Full-time schedule, Monday to Friday, with potential for additional responsibilities.

Qualifications

• Minimum of one-year work experience in a medical office setting.
• Knowledge of medical terminology desirable.
• Must have computer and phone experience.
• Previous office or call center experience preferred.
• Previous working experience in customer service, preferably in a medical setting.

Responsibilities

• Greet, check-in, and register patients at the imaging facility.
• Perform deposit reconciliation.
• Assist with guiding and training of new team members.
• Collect time of service money and record in the system.
• Answer phone and escort patients to exam rooms.

Skills

Computer software proficiency

Excellent typing skills

Customer service concepts knowledge

Problem solving skills

Communication skills

Education

High school graduate or GED

Job description

Job Description - Patient Services Representative II- Bloomingdate (250004PU)

Job Description

This position is to greet, check‑in, and register patients who have arrived at our imaging facility for their radiologic procedure or test. This role will also be responsible for performing deposit reconciliation and assist with guiding and training of new team members.

Essential Duties and Responsibilities

In a polite, prompt, and helpful manner, greet, check‑in and register patients who arrive to our facility for their scheduled appointment or those who are walk‑in patients.

Scan the required documents into the system on their account for retrieval.

Provide any necessary forms that need to be completed and obtain signatures as necessary.

Collects time of service money (co‑pays, deductibles, and private pay), prepares receipt, records in system under visit tab.

Function in a team environment and assist other team members when needed.

Other duties may be required, but not limited to: answering the phone, escorting patient to exam room, and scheduling or rescheduling of patient’s exams.

Knowledge and Skills

Proficient in computer software and excellent typing skills.

Displays a high competency for the role and is very efficient in the registration process.

Knowledge of customer service concepts and company policies including safety, privacy and HIPAA.

Problem solving techniques and skills.

Able to communicate clearly to establish cooperative relationships with patients, families, physicians and team members, and create a pleasant waiting room atmosphere.

Qualifications

• Minimum of one-year work experience, preferably in a medical office setting.
• Knowledge of medical terminology desirable.
• Must have computer and phone experience.
• High school graduate or GED preferred.
• Previous office or call center experience, preferred.
• Previous working experience in customer service, preferably in a medical setting.

Primary Location

Brandon

Other Locations

Trinity

Work Locations

TGHI Bloomingdale 3350 Bell Shoals Road Brandon 33511

Eligible for Remote Work: On Site

Job

Radiology/Imaging Services

Organization

TGH Imaging

Schedule

Full-time

Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday