Patient Experience & Clinic Admin Lead

Kibbi Technologies Inc.; Halifax; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Vision care

Dental care

Paid vacation

Extended health care

Job summary

East Coast Hearing seeks a friendly, organized Clinic Administrator to join our team. You will be the first point of contact for patients while ensuring smooth clinic operations with your excellent organizational and communication skills.

The role requires a compassionate, detail-oriented individual who thrives in a fast-paced healthcare environment and is eager to provide exceptional patient experiences.

Qualifications

• Experience in office administration and customer service is required.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome patients and provide exceptional customer service.
• Update and maintain patient information in our patient management software.
• Answer and direct telephone calls professionally.
• Schedule appointments and manage audiologists' calendars.
• Assist patients with basic hearing aid cleaning and maintenance.
• Support walk-in patients with questions and hearing aid concerns.
• Process payments, issue receipts, and operate the point-of-sale system.
• Balance daily cash and prepare bank deposits.
• Maintain accurate patient records and documentation.
• Prepare contracts, forms, and other administrative documents.

Skills

Office administration

Customer service

Organizational skills

Communication

Multitasking

Computer skills

Telephone skills

Team player

Job description

East Coast Hearing seeks a friendly, organized Clinic Administrator to join our team. You will be the first point of contact for patients while ensuring smooth clinic operations with your excellent organizational and communication skills.

The role requires a compassionate, detail-oriented individual who thrives in a fast-paced healthcare environment and is eager to provide exceptional patient experiences.