Office Administrator - East Coast Hearing

Kibbi Technologies Inc.; Halifax; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Vision care

Dental care

Paid vacation

Extended health care

Job summary

East Coast Hearing seeks a friendly, organized Clinic Administrator to join our team. You will be the first point of contact for patients while ensuring smooth clinic operations with your excellent organizational and communication skills.

The role requires a compassionate, detail-oriented individual who thrives in a fast-paced healthcare environment and is eager to provide exceptional patient experiences.

Qualifications

• Experience in office administration and customer service is required.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome patients and provide exceptional customer service.
• Update and maintain patient information in our patient management software.
• Answer and direct telephone calls professionally.
• Schedule appointments and manage audiologists' calendars.
• Assist patients with basic hearing aid cleaning and maintenance.
• Support walk-in patients with questions and hearing aid concerns.
• Process payments, issue receipts, and operate the point-of-sale system.
• Balance daily cash and prepare bank deposits.
• Maintain accurate patient records and documentation.
• Prepare contracts, forms, and other administrative documents.

Skills

Office administration

Customer service

Organizational skills

Communication

Multitasking

Computer skills

Telephone skills

Team player

Job description

OFFICE ADMINISTRATOR

East Coast Hearing

JOB DETAILS

• $45,000 a year
• Full-time
• Monday to Friday
• 81 Peakview Way, Halifax, NS

BENEFITS

• Vision care
• Dental care
• Paid vacation
• Extended health care

FULL JOB DESCRIPTION

East Coast Hearing is seeking a friendly, organized, and customer-focused Clinic Administrator to join our team. This is a key role within our clinic, serving as the first point of contact for our patients while ensuring the day-to-day operations of the clinic run smoothly. The successful candidate will enjoy working with people, have excellent organizational and communication skills, and thrive in a fast-paced healthcare environment. This position requires someone who is compassionate, detail-oriented, eager to learn, and committed to providing an outstanding patient experience.

Full-Time Position:

• Monday to Friday
• 8:30 a.m. – 4:00 p.m.

We offer:

• Two weeks of paid vacation
• Eligibility to join the company health and dental benefits plan after three months
• A 90-day probationary period
• A supportive and positive team environment

Responsibilities include, but are not Limited to:

• Welcome patients and provide exceptional customer service
• Update and maintain patient information in our patient management software
• Answer and direct telephone calls professionally
• Schedule appointments and manage audiologists' calendars
• Assist patients with basic hearing aid cleaning and maintenance
• Support walk-in patients with questions and hearing aid concerns
• Order, receive, and maintain hearing aids, accessories, and clinic supplies
• Assemble, prepare, and charge hearing aids
• Process payments, issue receipts, and operate the point-of-sale system
• Balance daily cash and prepare bank deposits
• Maintain accurate patient records, including scanning documents and recording journal notes
• Contact patients regarding appointments, follow-up care, recalls, and required paperwork
• Prepare contracts, forms, and other administrative documents
• Manage incoming and outgoing mail, courier shipments, and manufacturer returns
• Perform other administrative duties as required to support clinic operations

Qualifications

• Experience in office administration
• Outstanding customer service and interpersonal skills
• A warm, professional, and positive attitude
• Excellent organizational and multitasking abilities
• Strong computer skills and the ability to learn new software
• Well-developed telephone communication skills
• A genuine desire to help people
• The ability to work independently while contributing positively to a team

Experience in a medical, hearing healthcare, dental, or legal office is considered an asset but is not required.

Applicants must currently reside in Nova Scotia.

Only candidates selected for an interview will be contacted by phone or email.

We thank all applicants for their interest in joining the East Coast Hearing team.

Pay: $45,000.00 per year

BENEFITS

• Dental care
• Extended health care
• Vision care

EXPERIENCE

• Office management: 1 year (required)

WORK LOCATION

• In person