Patient Care Coordinator — Warm Clinic Admin Pro

The Warrington Group; Sackville; On-site; CAD 42,000 - 54,000; Full time

Job summary

Accurate Hearing is seeking a Patient Care Coordinator to join our Halifax team. You will warmly welcome patients, coordinate appointments, maintain records, process payments, and support day-to-day clinic administration in a full-time, in-person role.

The ideal candidate is organized, discreet, and enjoys helping people. Previous healthcare administration or receptionist experience is preferred, with proficiency in Microsoft Office and CRM systems. Bondability is required.

Qualifications

• High school diploma required.
• Diploma in Office Administration or related field asset.
• Experience in administrative, reception, customer service, or healthcare office roles.
• Proficiency with Microsoft Office or similar office software.

Responsibilities

• Welcome patients and create a friendly clinic experience.
• Answer calls and respond to patient inquiries.
• Schedule, confirm, and coordinate appointments.
• Complete reminders, recalls, and follow-up communications.
• Maintain accurate patient records and update information.
• Process payments and provide receipts.
• Assist with insurance, WCB, and Veterans Affairs claims.
• Prepare reports and support clinic administration.
• Maintain office and clinic supplies.
• Support clinicians with documentation and admin tasks.
• Provide basic hearing aid cleaning and maintenance support after training.
• Provide patient-centred service with empathy and professionalism.
• Occasionally cover other clinic locations as needed.

Skills

Verbal communication

Written communication

Organization

Attention to detail

Discretion/Confidentiality

Team collaboration

Education

High school diploma

Office Administration diploma (asset)

Tools

Microsoft Office

Scheduling systems

CRM systems

Job description

Accurate Hearing is seeking a Patient Care Coordinator to join our Halifax team. You will warmly welcome patients, coordinate appointments, maintain records, process payments, and support day-to-day clinic administration in a full-time, in-person role.

The ideal candidate is organized, discreet, and enjoys helping people. Previous healthcare administration or receptionist experience is preferred, with proficiency in Microsoft Office and CRM systems. Bondability is required.