Clinic Services Associate

Hearing Solutions; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits, including medical and dental

Incentive programs and company events/socials

Positive and supportive work environment

Opportunity to make a meaningful impact

Job summary

Hearing Solutions, located in Ottawa, Ontario, is seeking a dedicated Clinic Services Associate to serve as the first point of contact for patients. In this role, you will make proactive outbound calls, assist with insurance claims, and ensure a welcoming environment for all patients.

The ideal candidate should have a positive attitude, strong communication skills, and organizational abilities. Benefits include comprehensive medical and dental coverage, along with a supportive work environment focused on growth.

Qualifications

• 1+ year in a customer-facing role (healthcare or retail preferred).
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Make proactive outbound calls to schedule appointments and maintain calendar.
• Assist patients with third-party funding and insurance claims.
• Keep client records organized and assist with general office tasks.
• Ensure the clinic is clean and welcoming for all patients.

Skills

Positive energy and can-do mindset

Strong written and verbal communication skills

Strong organizational and multitasking skills

Fluency in other languages

Tech savvy

Education

Post-secondary education or equivalent experience

Job description

At Hearing Solutions, we connect people to the world of sound so they can hear what matters most. As a Clinic Services Associate, you’ll be the first point of contact for our patients, making a real difference in their lives. If you’re looking for a job where you can help others and grow, this is the role for you!

Benefits

• Comprehensive benefits, including medical and dental
• Incentive programs and company events/socials
• A positive and supportive work environment focused on growth
• The opportunity to make a meaningful impact in someone's life

Responsibilities

• Make proactive outbound calls to existing and prospective patients to schedule appointments and maintain appointment calendar
• Assist patients with third-party funding and insurance claims
• Keep client records organized and assist with general office tasks
• Ensure the clinic is clean, organized and welcoming for all patients

Qualifications

• A positive energy and can-do mindset
• Post-secondary education or equivalent experience
• 1+ year in a customer-facing role (healthcare or retail preferred)
• Strong written and verbal communication skills
• Fluency in other languages is a plus!
• Strong organizational and multitasking skills, with the ability to manage multiple priorities in a fast-paced environment
• Tech savvy with the ability to quickly learn various systems and applications

Hearing Solutions is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Please let us know if you require accommodation at any stage of the recruitment process.