Patient Experience & Scheduling Coordinator

Amplifon; Central Ontario; On-site; CAD 26,000 - 33,000; Full time

Benefits offered by this job

Extended Medical

Dental & Vision

RRSP and DPSP with company match

Health Spending Account

Life Insurance

Membership dues/registration reimburse

Generous vacation & paid holidays

Volunteer time off

Ampli-Academy access

LinkedIn Learning & Coursera access

Tuition reimbursement

Job summary

Amplifon is seeking a Client Care Coordinator in Canada to manage customer intake, schedule appointments, and support clinical screenings. You will drive store performance through proactive outreach and ensure a smooth patient journey in a bustling hearing care environment.

The role emphasizes administrative excellence, customer service, and collaboration with the clinical team. A strong office toolkit and a patient-first mindset are essential.

Qualifications

• Must have a high school diploma or equivalent.
• 2+ years of administrative experience, preferably in a medical setting.
• 2+ years of front desk or reception experience.

Responsibilities

• Manage the customer intake process and set appointment expectations to deliver a high-quality experience.
• Coordinate, screen, and confirm appointments via phone and in-person engagement.
• Support the Hearing Care Professional with hearing screenings or routine repairs.

Skills

Appointment management

Front desk / reception

Administrative experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Amplifon is seeking a Client Care Coordinator in Canada to manage customer intake, schedule appointments, and support clinical screenings. You will drive store performance through proactive outreach and ensure a smooth patient journey in a bustling hearing care environment.

The role emphasizes administrative excellence, customer service, and collaboration with the clinical team. A strong office toolkit and a patient-first mindset are essential.