Call Center Representative

Hearing Solutions; Toronto; On-site; CAD 34,000 - 42,000; Full time

Benefits offered by this job

Remote work environment

Ongoing training

All computer and phone equipment

Medical and dental benefits

Incentive programs

Company events and socials

Positive and supportive environment

Opportunity to make a positive impact

Job summary

Hearing Solutions in Toronto seeks a Call Center Representative to be the first point of contact for patients booking appointments in our Appointment Contact Center. You will provide friendly, high-quality service and engage with returning patients to ensure ongoing care.

In this role, you will make outbound calls, respond to inquiries, manage calendars, and help patients maximize their appointments while achieving targets in a remote, supportive environment.

Qualifications

• 1+ years of outbound calling or appointment setting in a high-volume environment.
• Excellent verbal and written communication skills.
• Proven ability to build appointment value and overcome objections while building trust.
• Ability to multitask and prioritize in a fast-paced environment.
• Tech-savvy with the ability to quickly learn systems and applications.
• Motivated individual with a strong desire to exceed goals and contribute to team success.

Responsibilities

• Make proactive outbound calls to patients in the database to schedule their next appointment.
• Evaluate prospective client potential, aligning with sales team expectations.
• Respond to inbound calls/leads and online inquiries.
• Successfully overcome patient objections through active listening and effective questioning skills.
• Manage clinic calendars by maximizing quality appointments.
• Demonstrate ability to meet targets and maintain accurate client records.

Skills

Phone sales experience

Verbal communication

Written communication

Multitasking

Tech-savvy

Customer service mindset

Job description

At Hearing Solutions, you play a vital role in connecting people to the world of sound, helping them hear what matters most. As a Call Center Representative, you serve as the first point of contact for patients seeking to book appointments in our Appointment Contact Center. Your friendly voice creates the initial experience for new patients, while also engaging with returning patients to ensure they are enjoying life to the fullest and scheduling regular visits.

This role is perfect for someone with phone sales experience who excels in providing exceptional customer experiences.

What's in it for you:

• Remote work environment
• Ongoing training to ensure your success
• All computer and phone equipment provided
• Medical and dental benefits
• Incentive programs
• Company events and socials
• Positive and supportive environment
• Opportunity to make a positive impact in someone's life

A Day in the life:

• Make proactive outbound calls to patients in the database to schedule their next appointment
• Evaluate prospective client potential, aligning with sales team expectations
• Respond to inbound calls/leads and online inquiries
• Successfully overcome patient objections through active listening and effective questioning skills
• Manage clinic calendars by maximizing quality appointments
• Demonstrate ability to meet targets
• Maintain accurate client records and ensure database integrity

What You Bring:

• 1+ years of experience in outbound calling or appointment setting environment with high volume and target-driven goals
• Excellent verbal and written communication skills
• Proven ability to build appointment value, and overcome objections, while building trust
• Ability to multitask and prioritize in a fast pace environment
• Tech savvy with the ability to quickly learn systems and applications
• Motivated individual with a strong desire to exceed goals and contribute to team success
• Passion for helping others live life to its fullest potential

Hearing Solutions is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.