Patient Care Support Specialist - Healthcare (Hybrid/Remote)

IIQAF; Windsor; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A growing healthcare organization is hiring a compassionate Customer Service Representative to support patients and healthcare providers across Canada. The role includes handling patient inquiries, delivering professional service with empathy, and ensuring compliance with healthcare standards. Ideal candidates will have proven experience in healthcare customer service, strong communication skills, and proficiency in relevant software. Competitive salary and benefits are offered, with opportunities for career advancement.

Benefits

Competitive salary

Healthcare industry benefits

Career advancement opportunities

Supportive work culture

Qualifications

• Proven experience as a Customer Service Representative in healthcare or medical environment.
• Ability to handle high-volume calls and sensitive patient information.
• Knowledge of healthcare customer service processes.

Responsibilities

• Handle incoming and outgoing patient service calls and online inquiries.
• Provide support related to appointments, billing inquiries, and general healthcare information.
• Deliver professional patient customer service with empathy.

Skills

Healthcare customer service

Strong verbal and written communication skills

Problem-solving skills

Time management skills

Empathy

Education

Diploma or degree in Health Administration or related field

Tools

CRM systems

EMR/EHR software

Microsoft Office

Job description

A growing healthcare organization is hiring a compassionate Customer Service Representative to support patients and healthcare providers across Canada. The role includes handling patient inquiries, delivering professional service with empathy, and ensuring compliance with healthcare standards. Ideal candidates will have proven experience in healthcare customer service, strong communication skills, and proficiency in relevant software. Competitive salary and benefits are offered, with opportunities for career advancement.