Patient Access Representative - Family Practice

PeaceHealth; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare organization is seeking a Patient Access Representative for a Full Time position in Vancouver. The role involves pre-registering patients, collecting payments, and verifying insurance coverage. Candidates should have at least 1 year of medical office or customer service experience and be proficient in Microsoft Office. The position offers a salary range of $22.59 to $30.49 per hour along with comprehensive benefits including medical, dental, and wellness programs.

Benefits

Full medical/dental/vision coverage

403b retirement plan with matching contributions

Paid time off

Employer-paid life and disability insurance

Tuition and continuing education reimbursement

Wellness benefits

Expanded EAP and mental health program

Qualifications

• Minimum of 1 year of medical office or related customer service experience.
• Experience with Microsoft Office applications, including Word, Excel, and Outlook.

Responsibilities

• Pre-registers/registers patients with accurate demographic and financial data.
• Collects patient balances, co-payments, and co-insurance.
• Verifies coverage and ensures all insurance requirements are met.
• Responds to customer inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules with reminder calls.
• May transport patients using escort or wheeled transport equipment.

Skills

Medical Terminology

Knowledge of insurance process

Conflict management

Time management

Customer service skills

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Description

PeaceHealth is seeking a Patient Access Representative - Family Practice for a Full Time, 1.00 FTE, Day position.

The salary range for this job opening at PeaceHealth is $22.59 – $30.49.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre‑visit services.

Details of the Position

• Pre‑registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co‑payment, co‑insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What you bring

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required : Medical office or related customer service experience and
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD‑10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Care Delivery and Outpatient Clinics:

• Strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at [e-mail] or call 360‑448‑0542.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer‑paid life and disability insurance with additional buy‑up coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility (https://www.thecaregiver.org/wp-content/uploads/2017/05/PeaceHealth-Statement-of-Commitment-to-Diversity-and-Inclusion-vFINAL.pdf).

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Aff….

REQNUMBER: 119679