Parts & Customer Support Specialist (Onsite)

Komatsu; Goderich; On-site; CAD 62,000 - 78,000; Full time

Job summary

A global leader in construction and mining equipment seeks a Customer Service Representative in Goderich, Ontario. This role involves being the primary contact for customer inquiries, processing orders, and ensuring timely deliveries. Candidates should possess strong communication skills, a high school diploma, and 1-3 years experience in customer service. Competitive wages and comprehensive benefits are offered, making it a remarkable opportunity to join a company committed to innovation and sustainability.

Benefits

Competitive wages

Comprehensive benefits package

Health Care spending account

Company-sponsored pension plan

Paid vacation

Company-supplied tools

Qualifications

• 1–3 years of customer service experience (parts knowledge is a bonus).
• Strong communication skills and able to work in a fast-paced environment.
• Comfortable lifting 20 lbs.

Responsibilities

• Be the first point of contact for customer inquiries and parts support.
• Process purchase orders, quotes, returns, and credits.
• Coordinate with internal teams to ensure accurate orders and on-time delivery.

Skills

Customer service experience

Communication skills

Detail-oriented

Multitasking

Education

High school diploma

Tools

Microsoft Office

SAP

Job description

A global leader in construction and mining equipment seeks a Customer Service Representative in Goderich, Ontario. This role involves being the primary contact for customer inquiries, processing orders, and ensuring timely deliveries. Candidates should possess strong communication skills, a high school diploma, and 1-3 years experience in customer service. Competitive wages and comprehensive benefits are offered, making it a remarkable opportunity to join a company committed to innovation and sustainability.