Part-Time Bodily Injury (BI) Claim Advisor II

TD; Canada; On-site; Part time

Job summary

A leading financial institution in Canada is looking for a BI Claim Advisor II to support the Bodily Injury claims team in Calgary. This role involves managing BI claim files, providing customer support, and ensuring continuity of service. Key skills include strong communication, time management, and a customer-centric mindset. Candidates should have postsecondary education and familiarity with claims processes. Join a collaborative team environment with flexible work opportunities.

Benefits

Flexible work schedule

Career development opportunities

Health and well-being benefits

Paid time off

Qualifications

• Confidence in handling complex files and technical understanding of BI Claims.
• Knowledge of BI claims processes and provincial regulations is an asset.
• Actively pursuing or holding CIP designation preferred.

Responsibilities

• Assist with BI claim file handling and ensure timely updates.
• Act as backup for out-of-office adjusters and handle time-sensitive tasks.
• Communicate clearly with customers and maintain accurate claims notes.

Skills

Strong communication skills

Excellent time management

Customer-centric mindset

Ability to manage multiple priorities

Education

Postsecondary education

Job description

Job Description

Work Location: Calgary, Alberta, Canada

Hours: 15

Line of Business: TD Insurance

Pay Details: $32.31 - $45.60 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Preferred candidate identified

Role Overview: As a BI Claim Advisor II (L7), you will play a key role in supporting the Bodily Injury claims team by assisting with file management, handling time-sensitive activities, and providing backup coverage during absences. This role ensures continuity of service and helps maintain a legendary customer experience while supporting operational efficiency.

Key Responsibilities

File Support & Operational Activities

• Assist with BI claim file handling, including organizing documentation and ensuring timely updates.
• Support claim intake and capacity requirements based on business needs.
• Manage transfer files when team members leave, including escalated or complex cases.

Vacation Backup Coverage

• Act as backup for out-of-office adjusters:
• o Complete regular touchpoint activities.
• o Respond to voicemail and email inquiries.
• o Handle time-sensitive tasks (e.g., coverage confirmation, payments).
• o Action total loss settlements and vehicle movement.

Customer Support

• Communicate clearly and professionally with customers and internal partners.
• Maintain accurate and detailed claims notes and provide timely updates.

Collaboration & Team Support

• Participate in team huddles and MS Teams chats to provide support and share updates.
• Contribute to a positive work environment and assist colleagues as needed.

What You Need to Succeed

• Strong communication skills and ability to manage multiple priorities.
• Excellent time management and organizational skills.
• Confidence in handling complex files and technical understanding of BI Claims.
• Ability to work independently and adapt to changing business needs.
• Customer-centric mindset with a focus on delivering exceptional service.
• Knowledge of BI claims processes and provincial regulations (an asset).
• Actively pursuing or holding CIP designation (preferred).

Experience & Education

• Postsecondary education is considered an asset.
• Familiarity with claims systems and processes.

Why Join Us

• Opportunity to make a meaningful impact by supporting customers during critical moments.
• Flexible part-time schedule with exposure to complex BI claims.
• Collaborative team environment with ongoing learning and development opportunities.

Who We Are

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

Sans Objet