Overnight Member Services Representative

Planet Fitness; Belleville; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading fitness company in Belleville is seeking a Member Services Representative to enhance the member experience through exceptional customer service. Responsibilities include greeting guests, managing front desk activities, and ensuring club cleanliness. Ideal candidates will be 18+ with a high school diploma and a passion for health and fitness. Join our team in fostering a positive, inclusive environment.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• Exceptional customer service skills.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities like answering phones and checking members in.
• Assist with cleaning and maintenance tasks.
• Respond to member questions and concerns professionally.

Skills

Customer service background

Basic computer proficiency

Positive attitude

Strong listening skills

Education

High School diploma / GED equivalent

Job description

Belleville, ON199 Bell Boulevard, Belleville, ON K8P 5B8, Canada

It's fun to work in a company where people truly BELIEVE in what they're doing. We're committed to bringing passion and customer focus to the business.

We are looking for a Member Services Representative to join our team. This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: answer phones in a friendly manner and assist callers with a variety of questions; check members into the system; take prospective members on tours; sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Complete daily assigned tasks within the first hour of your shift.
• Help complete priority cleaning list each day and perform walk-around and bathroom checks periodically.
• Assist with any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Qualifications

• Must be 18 years of age or older.
• High School diploma / GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listening with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Equal Opportunity Employer Taymax Group is an equal opportunity employer in the terms and conditions of employment. We provide an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and we strive to foster an inclusive environment where we all work toward our common goal: to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgment Free Zone. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic.

Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources to make an accommodation request.

Note to Applicants: We have become aware of hiring fraud schemes. Taymax Group never requires advance payments for equipment or any other purpose at the start of employment. Do not provide payment information or sensitive personal information during the application process. Only those applicants under consideration will be contacted. We appreciate your interest in a position with Taymax Group.