Order Fulfillment Specialist

Land O'Lakes; Saskatoon; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading agricultural services company in Canada is hiring an Order Fulfillment Specialist to manage logistics and delivery plans for customer orders. The ideal candidate will possess a post-secondary degree, experience in logistics, and strong communication skills. This role involves collaborating with internal teams and logistics providers to ensure efficient order fulfillment and handling customer requirements effectively. Comprehensive benefits and performance-based incentives are included.

Benefits

Medical, dental, and vision coverage

Disability coverage

Retirement program with employer matching

Employee Assistance Program

Qualifications

• Post secondary degree or diploma in business, accounting, customer service, marketing, or related field.
• Experience in logistics, accounting, customer service, or related business-related field.
• Strong understanding of geography in Western Canada.

Responsibilities

• Determine efficient delivery of customer orders from warehousing partners.
• Negotiate logistics routes with providers for direct ship.
• Communicate delivery instructions to warehouse partners.

Skills

Effective communication

Logistics management

Microsoft suite proficiency

Problem solving

Education

Post secondary degree or diploma

Tools

Oracle Transportation Management (OTM)

JDE

Job description

Order Fulfillment Specialist

At WinField United Canada, we’re all about getting our hands dirty. Combining local understanding and world-class expertise, we provide independent ag retailers and their customers with products and services designed to fit their specific needs. After all, no two seasons, regions, fields, or farmers are identical. And no one knows what an operation needs like those on the ground.

Currently we are hiring for a: Order Fulfillment Specialist

The Order Fulfillment Specialist is responsible for converting customer orders received from the Customer Service Support team into a delivery plan for our warehouse & logistics partners. Crucial items for consideration in the process will include: urgency, order size, physical location, customer segmentation, and logistics routes and costs to deploy the most effective and efficient option available.

Key Job Responsibilities

• From options available determine the most efficient and effective delivery of customer orders received from customer service team from our central warehousing partners to customer locations considering.
• Negotiate with logistics providers outside normal supplier for direct ship routes.
• Using Oracle Transportation Management (OTM), create delivery options and appropriate paperwork for warehouse and logistics partners.
• Responsible for discrepancy resolution with logistics payables paperwork through Medius.
• Responsible for communicating delivery instructions for all customer orders to warehouse partners.
• Responsible for the day-to-day activities of seasonal cube van drivers.
• Responsible for communicating and organizing customer returns and manufacturer product recalls back into central warehouses.
• Responsible for resolving damages incurred by warehouse or logistics provider.
• Collaborate with customer service team, and at times Account Managers, to understand specific requirements from customers on delivery instructions.
• Communicate details of pending order to allow timely feedback when engaging with customers.

Required Qualifications

• Post secondary degree or diploma in business, accounting, customer service, marketing, business operations or related field.
• Experience in logistics, accounting, customer service or related business-related field.
• Ability to communicate effectively and clearly to a wide range of internal and external customers.
• Strong user of the Microsoft suite of products.
• Experience in JDE and OTM is an asset.
• Strong understanding of Western Canada geography.
• Strong computer knowledge.

Benefits

WinField United Canada provides a comprehensive benefits package that includes medical, dental, vision coverage, disability coverage, critical illness, and life insurance. We have a retirement program that encourages our employees to save for the longer term, with generous matching employer contributions. Our benefit package demonstrates our focus on our employees’ experience with Mindful Monday’s, maternity top up benefits and an Employee Assistance Program.

In addition to base pay, you are eligible to participate in our Annual Variable Incentive Pay consistent with the terms of our plan, which provide discretionary award opportunities reflecting components such as performance of the company. Details will be discussed through the recruitment process.

Join WinField United Canada and help us build vibrant agricultural communities!