Ops Agent Admin

FedEx Group; City of Moncton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading logistics company in Moncton is seeking a candidate to provide administrative support for station operations. The successful applicant will coordinate various administrative tasks and assist management in achieving departmental goals. Applicants should have a high school diploma, two years of experience in customer service, and familiarity with MS Excel and Word. A strong emphasis is placed on communication and organizational skills, and bilingualism is required if residing in Quebec.

Qualifications

• Two years of experience in a customer contact environment.
• One year in a secretarial or administrative role.
• Ability to work in a PC Windows environment.

Responsibilities

• Support station/call centre operations and management.
• Coordinate all administrative aspects of the station/call centre.
• Assist the senior manager in achieving departmental goals.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Education

High school diploma or educational equivalent

Tools

MS Excel

MS Word

PowerPoint

Job description

Job Overview

This is an interview position that supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees. The role coordinates all administrative aspects of the station/call centre and directly assists the senior manager in achieving departmental goals.

Required Knowledge, Skills, and Abilities

• High school diploma or educational equivalent with secretarial courses or business college training preferred.
• Two (2) years experience in a customer contact environment of which one (1) year is in a secretarial/administrative role.
• Standard level MS Excel and Word; PowerPoint is preferred.
• Good verbal and written communication, interpersonal, and organizational skills.

Preferred Qualifications

Includes typical call centre operational timing details and optional language requirements.

Disclaimer

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered.

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.