Operations Specialist Ecommerce

FortNine; Montreal (administrative region); On-site; CAD 50,000 - 70,000; Full time

Job summary

A Canadian retail company is looking for an Operations Specialist based in Montreal, QC. This full-time, on-site position focuses on order management, issue resolution, and risk analysis while ensuring excellent customer service. The ideal candidate will be fluent in both English and French, possess strong Excel skills, and thrive in a fast-paced environment. Experience in powersports is a plus, but not required. Join a people-first team that values effective communication and operational excellence.

Qualifications

• Excellent English and French communication skills, both written and verbal.
• Strong knowledge of Microsoft Excel and some SQL knowledge.
• Ability to work independently and contribute to a team.

Responsibilities

• Place orders with vendors within specified timeframes.
• Follow up with vendors and couriers to resolve order-related issues.
• Conduct fraud and risk assessments on orders.
• Maintain strong communication with all parties involved.
• Assist the customer service and operations teams.

Skills

Excellent English and French communication skills

Strong Microsoft Excel knowledge

Good web research and navigation skills

Ability to work in a fast-paced environment

Ability to work independently

Tools

Microsoft Excel

SQL

Job description

About FortNine

FortNine helps Canadian riders access the knowledge and gear they need so they can spend less time worrying over logistics and more time on their wheels.

We’re looking for an Operations Specialist to ensure flawless order and risk management while delivering exceptional customer service.

Key Responsibilities (English)

• Order Management: Place orders with vendors within specified timeframes, ensuring timely fulfillment and smooth processing.
• Issue Resolution: Proactively follow up with vendors and couriers to address and resolve any order‑related issues, ensuring a seamless customer experience.
• Order Verification & Risk Analysis: Help conduct thorough fraud and risk assessments on orders and resolve any payment‑related concerns efficiently.
• Communication: Maintain strong communication with customers, vendors, couriers, and banks as needed to support daily operations. A friendly and professional attitude is key – we’re a people‑first team!
• Operational Support: Assist the customer service and operations teams by providing timely updates and responses on related tasks.

Job Requirements (English)

• Full‑time on‑site position located in Montreal, QC.
• Excellent English and French communication skills, both written and verbal.
• Strong Microsoft Excel knowledge; an understanding of SQL queries is an asset.
• Excellent web research and navigation skills.
• Ability to contribute to a team while also working independently (no micromanagement culture).
• Ability to work in a fast‑paced environment and multitask during peak seasonal surges, remaining productive during the off‑season.
• Powersports knowledge is not required but is an asset (automotive, motorcycle, off‑road, snowmobile, MTB, marine, ATV).

Responsibilities (French)

• Gestion des commandes : Passer des commandes auprès des fournisseurs dans les délais spécifiés, en assurant une exécution rapide et un traitement fluide.
• Résolution des problèmes : Assurer un suivi proactif auprès des fournisseurs et des transporteurs afin de résoudre tout problème lié aux commandes, garantissant ainsi une expérience client optimale.
• Vérification des commandes et analyse des risques : Participer à des évaluations approfondies des risques et des fraudes liées aux commandes, et résoudre efficacement tout problème relatif aux paiements.
• Communication : Maintenir une communication efficace avec les clients, fournisseurs, transporteurs et banques afin de soutenir les opérations quotidiennes. Une attitude amicale et professionnelle est essentielle – nous sommes une équipe orientée vers les personnes !
• Soutien opérationnel : Assister les équipes du service à la clientèle et des opérations en fournissant rapidement des mises à jour et des réponses sur les tâches associées.

Exigences du poste (French)

• Ce poste est à temps plein et en présentiel. Les candidats doivent être situés à Montréal, QC.
• Anglais et français : Excellentes compétences en communication orale et écrite.
• Solide connaissance de Microsoft Excel. La maîtrise des requêtes SQL constitue un atout.
• Excellentes compétences en recherche et navigation sur le web.
• Capacité à contribuer à une équipe tout en travaillant de manière autonome.
• Capacité à travailler dans un environnement dynamique, gérer plusieurs tâches simultanément durant les périodes de pointe saisonnière, et demeurer productif lors des périodes creuses.
• La connaissance des sports motorisés n’est pas obligatoire, mais constitue un atout (automobile, moto, tout‑terrain, motoneige, VTT, marine).