Operations manager, restaurant

Marlwood Golf and Country Club; Wasaga Beach; On-site; CAD 45,000 - 60,000; Full time

Job summary

A local golf and country club in Wasaga Beach is seeking a capable manager to oversee daily operations and ensure exceptional customer service. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment. This role includes evaluating services, managing a team of 16-20, and maintaining operational standards. Supports a diverse and inclusive work environment.

Qualifications

• Ability to multitask effectively.
• Flexibility in a fast-paced environment.

Responsibilities

• Evaluate and organize daily operations.
• Implement operational procedures and ensure safety regulations.
• Address customer complaints and provide excellent service.

Skills

Client focus

Excellent oral communication

Excellent written communication

Attention to detail

Dependability

Job description

Responsibilities

• Evaluate daily operations
• Plan and organize daily operations
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Participate in marketing plans and implementation
• Address customers' complaints or concerns
• Provide customer service

Supervision

• 16-20 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Physically demanding
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Team player
• Ability to multitask

Support for persons with disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees

Support for Indigenous people

• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Provides staff with awareness training to create a welcoming work environment for mature workers

Work Term : Permanent

Work Language : English

Hours : 35 hours per week