Operations Manager

The MRG Group; Kelowna; On-site; CAD 52,000 - 58,000; Full time

Job summary

A leading entertainment company in Kelowna is seeking an Operations Manager for Revelry, a dynamic venue. This role involves ensuring operational excellence, guest satisfaction, and team development. Ideal candidates should have a passion for live music and substantial experience in hospitality management. The position offers a salary range of $52,000 to $58,000 CAD and opportunities for growth within a creative and fun workplace culture.

Benefits

Growth opportunities

Collaborative workplace culture

Annual salary range of $52,000-$58,000 CAD

Qualifications

• Proven track record of hiring and training team members.
• Must regularly work weekends, evenings, and holidays.
• Experience in operating a profitable hospitality business.

Responsibilities

• Lead operational excellence and financial performance.
• Maintain safety and cleanliness of the venue.
• Address guest concerns fairly and honestly.
• Build a positive work culture and develop your team.
• Ensure brand standards are met and enforced.
• Manage inventory and ordering processes.

Skills

Passion for creating Positive Shareable Experiences

Strong problem solving skills

Ability to resolve conflict diplomatically

Natural ability to create positive relationships

Job description

Operations Manager, Revelry

The MRG Group

Kelowna, BC

Who we are:

The MRG Group is a leader in experience creation and Canada’s largest independent entertainment company and managing operator of Revelry, a dynamic, multi‑purpose venue in the heart of Kelowna. Housed in a converted apple packing warehouse, Revelry features a 35‑foot stage and a mass timber mezzanine, designed to accommodate up to 600 patrons. Our goal is to make Revelry a must‑play stop for touring artists and the go‑to spot for unforgettable nights out in Canada’s fastest growing city. We are passionate about bringing people together to create unforgettable moments through exceptional music and atmosphere.

Who you are:

The Operations Manager is accountable for the overall success of the business; acting as a representative and in the best interest of the venue. The ideal Operations Manager of Revelry is passionate about Live Music, has great people skills, is business & computer savvy and genuinely enjoys hospitality and guest service. You have your ear to the ground with the local music scene and are excited to act as an ambassador of the venue and our organization as a whole.

The Fine Print:

• Take the lead on all points including operational excellence, service, safety, capacity, atmosphere, overall financial performance this includes but is not limited to timecard approvals, tip pool management and month end cash counts.
• Overall safety and cleanliness of the venue.
• Effectively address guest concerns in a fair and honest way
• Create positive relationships with your team, exhibiting empathy and respect for people at all levels.
• Develop and maintain a positive work culture for all employees
• Be responsible for and take ownership of the training & development of your team and direct reports.
• Ensure brand standards are being met.
• Working alongside our shared services to follow through with service expectations for special events.
• In this position, you will be the champion of Positive Shareable Experiences. You will be empowered to go above and beyond to make the day for your guests in a fun and exciting way for them. You bring life to the party and encourage your team to do the same!
• Build a work environment with opportunities to grow and learn every day for your team.
• Ensure accurate and timely inventory management & ordering.

We are looking for someone with:

• Passion for creating Positive Shareable Experiences in a safe & fun environment.
• Positive and calming disposition.
• Love of systems and keeping businesses organized.
• Proven track record of hiring, training and developing engaging team members.
• Ability to resolve conflict in a fair and diplomatic way.
• Strong problem solving skills.
• Natural ability to create positive relationships with your team, exhibiting empathy and respect for people at all levels.
• Takes initiative to learn and grow within the organization and hospitality industry.
• Demonstrated performance and background in operating a profitable hospitality business.
• Must regularly work weekends, evenings and holidays.

Terms & Expectations

• Due to the nature of the work, evenings and nights availability is required.

What’s In It For You

• Growth opportunities in an industry‑leading company
• A collaborative, creative, and fun workplace culture
• Annual Pay Range $52,000-$58,000 CAD

Our Commitment

The MRG Group is committed to diversity, equity, and inclusion. We encourage applicants from all backgrounds to apply. If you require accommodation during the recruitment process, please contact us.

We thank all applicants for their interest. Only those selected for an interview will be contacted.