Operations Management Trainee

Ryder; British Columbia; On-site; CAD 55,000; Full time

Job summary

A leading transportation and logistics company is seeking an Operations Management Trainee to support the management process and enhance customer satisfaction. This full-time position involves cross-functional collaboration, where you will assist in cost savings initiatives and customer retention. Candidates should have a Bachelor's degree and strong communication skills. Offering a competitive salary of $55,000 and an excellent benefits package, this role is based in Kitchener, ON. Relocation within the business unit may be required.

Benefits

Weekly pay

Excellent benefits package

Retirement benefits

Qualifications

• Bachelor's degree required.
• One year or more customer service experience preferred.
• Relocation within the business unit at the conclusion of the training program is required.

Responsibilities

• Provide quality customer interface and issue resolution.
• Coordinate with the rental department for maximum utilization.
• Partner with Sales staff for customer calls.

Skills

Detail oriented

Strong verbal and written communication

Multi-tasking

Excellent time management

Strong mechanical skills

Effective interpersonal skills

Strong PC knowledge

Education

Bachelor's degree

Tools

Spreadsheet software

Word processing software

Job description

About Ryder

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team‑based culture that encourages growth across all levels and positions. We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada. Employee satisfaction is part of our culture.

Job Summary

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric‑based initiatives. This requires working cross‑functionally across Operations, Asset Management, Sales, Quality, and Rental.

Position Details

Type: Full time/Permanent
Shifts: Mon‑Fri, 7:00 am to 3:30 pm
Salary: $55,000
Location: Kitchener, ON

Why Ryder

• Ryder has been Recognized by Forbes as one of Canada's Best Employers in 2025
• Weekly pay
• Excellent benefits package after 30 days (Medical, Dental & Vision)
• Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
• Employee discount of 15% on Ryder stock
• A safe, friendly and respectful work environment

Essential Functions

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads, ensuring policy and processes are followed to optimize running costs and maintenance.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow‑up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow‑up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi‑tasking, highly organized, with excellent time management skills.
• Able to prioritize work.
• Flexibility to operate and self‑driven to excel in a fast‑paced environment.
• Strong mechanical skills.
• Effective interpersonal skills.
• Excellent influencing skills.
• Ability to create and maintain professional relationships within all levels of the organization.
• Ability to work independently and as a member of a team.
• Strong PC knowledge/skills in spreadsheet and word processing software packages (advanced required).
• Basic understanding of Business Finance, controls and metrics (beginner required).

Qualifications

• Bachelor's degree required.
• One (1) year or more customer service with issues resolution experience preferred.
• Relocation within the business unit at the conclusion of the training program is required.

Contact

Recruiter: Kathy Zhang
Email: [e-mail] (Please submit your application on our website; we will only review applications from our website)
Business Hours: M to F, 8:00 am to 5:00 pm Mountain Time

Job Category

Operations and Support

Compensation Information

Pay Type: Salaried
Minimum Pay Range: $55,000
Maximum Pay Range: $55,000

Equal Opportunity Employer

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities. In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. If you require assistance in order to apply, please contact us at 888‑957‑9337.

Authorization to Work in Canada

All applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a Ryder.com email address and will never conduct an interview online through a chat‑type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through our careers website.