Operational Excellence Coordinator

Dialogue; Montreal; Hybrid; CAD 55,000 - 70,000; Full time

Job summary

A health and wellness company is seeking an Operational Excellence Coordinator to provide administrative support to team leads for Mental Health and Employee Assistance Programs. Responsibilities include coordinating staffing matters, managing employee documentation, and supporting team engagement activities. The ideal candidate is bilingual in French and English, pursuing or has a Bachelor's degree in a related field, and has strong communication and time-management skills. This role offers hybrid work and other benefits.

Benefits

Access to the Dialogue app and virtual mental health support

Fully funded insurance and health spending account

4 weeks vacation, plus additional wellness and volunteer days

Hybrid work: 3 days per week in Montreal or Toronto

Work abroad opportunities

Incentive plans and training budget

Qualifications

• Must be available to work full-time (40 hours per week).
• Ability to work autonomously and be accountable.
• Interest in data analysis and administrative improvement initiatives.

Responsibilities

• Coordinate staffing-related matters with HR and Scheduling.
• Keep employee profiles and documentation updated.
• Support Team Leads with engagement and recognition activities.
• Assist with team-wide communications.

Skills

Bilingual in French and English

Strong communication skills

Time-management skills

Collaborative nature

Education

Bachelor’s degree in a mental health-related field

Tools

Project-management software

Job description

Your role as Operational Excellence Coordinator

Reporting to Maud Grillet, Sr. Manager Operational Excellence (MH & EAP), the mission of the Operational Excellence Coordinator is to provide administrative support to Dialogue’s Team Leads for the Mental Health and Employee Assistance Program teams.

Tasks include coordinating with Dialogue’s Scheduling and Human Resources team to assist with team-wide communications, supporting staffing, managing profiles and being a point of contact for administrative-related support.

Operational Excellence Coordinator will also be responsible for supporting Dialogue’s Team Leads with team-wide engagement and recognition activities.

What you’ll be doing

• Coordinating, tracking, and communicating staffing-related and recruitment-related matters with Dialogue’s Human Resources and Scheduling teams (e.g., Leave of absences, maternity, vacations, time‑off requests, etc)
• Keeping all employee profiles and documentation up to date and communicating changes to Dialogue’s Human Resources and Scheduling teams as needed;
• Supporting Team Leads with the coordination of team engagement and recognition activities and communications;
• Supporting Team Leads with the coordination of team-wide communications, such as change‑management updates.

We’d love to hear from you if you have

• Bilingual in French and English (written and spoken)
• Pursuing or attained a Bachelor’s degree in a mental health‑related field
• Available to work full‑time (40 hours per week)
• Strong communication skills and resourcefulness
• Ability to work autonomously, be accountable and resourceful
• Strong time‑management and prioritization skills
• Highly collaborative nature; capable of working with a wide‑range of internal stakeholders
• Capable of setting and managing multiple priorities
• An interest for data analysis and administrative improvement initiatives
• Tech‑savvy and knowledgeable of AI tools and project‑management softwares (an asset)

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

At Dialogue, your well‑being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days per week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks per year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship

Dialogue is an equal‑opportunity employer. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].