Ontario VIP Account Manager - Elite Client Relations

Triskel Consulting; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading international company is seeking a VIP Account Manager in Toronto to nurture high-value players within their market. The role emphasizes building strong relationships, providing excellent customer service, and tailoring experiences to ensure VIP player satisfaction. Ideal candidates will have a Bachelor's degree and expertise in the iGaming sector, along with excellent communication skills. Flexibility in working hours is required as the position may involve night shifts. This opportunity offers a chance to work from home initially and return to the office once it reopens.

Qualifications

• Expertise in the iGaming industry focusing on VIP player management.
• Deep understanding of the Canadian iGaming market and player preferences.
• Ability to work both independently and as part of a team.

Responsibilities

• Develop personalized relationships with high-value players.
• Serve as the main contact for VIP players, addressing inquiries promptly.
• Provide customized support, managing deposits/withdrawals and resolving issues.
• Monitor player activity and deliver tailored promotions to enhance engagement.
• Collaborate with marketing for targeted campaigns for VIP players.
• Handle complaints and disputes efficiently.
• Report performance of VIP players with recommendations for improvement.

Skills

Outstanding communication and interpersonal skills

Customer-centric mindset

Strong analytical capabilities

Proficiency in CRM tools

Flexibility in working hours

Education

Bachelor's degree in a related field or equivalent work experience

Job description

A leading international company is seeking a VIP Account Manager in Toronto to nurture high-value players within their market. The role emphasizes building strong relationships, providing excellent customer service, and tailoring experiences to ensure VIP player satisfaction. Ideal candidates will have a Bachelor's degree and expertise in the iGaming sector, along with excellent communication skills. Flexibility in working hours is required as the position may involve night shifts. This opportunity offers a chance to work from home initially and return to the office once it reopens.