Onsite Deskside Support Engineer – End-User Tech Pro

Tata Consultancy Services; Canada; Hybrid; CAD 80,000 - 91,000; Full time

Job summary

A leading IT services company in Canada is looking for a technical support specialist to provide assistance across multiple sites. The role requires the ability to travel, knowledge of ServiceNow, and physical fitness to navigate large areas. Responsibilities include technical support, troubleshooting operating system issues, and maintaining ticket records. The new hire will manage hardware installations and contribute to a knowledge base while adhering to service level agreements. Salary is projected between $80,000 and $91,000 annually.

Qualifications

• Must be physically fit to walk through large areas.
• Ability to analyze, resolve, respond to, and document inquiries.
• Experience installing desktop/laptops and peripherals.

Responsibilities

• Provide technical assistance and support for end users.
• Troubleshoot operating system and connection issues.
• Maintain and contribute to a knowledge base.

Skills

Ability to work after hours and weekends

Knowledge using ServiceNow

Strong understanding of SLA and KPI Management

Job description

A leading IT services company in Canada is looking for a technical support specialist to provide assistance across multiple sites. The role requires the ability to travel, knowledge of ServiceNow, and physical fitness to navigate large areas. Responsibilities include technical support, troubleshooting operating system issues, and maintaining ticket records. The new hire will manage hardware installations and contribute to a knowledge base while adhering to service level agreements. Salary is projected between $80,000 and $91,000 annually.