Online Customer Support Agent

Mashreq Bank; Remote; CAD 40,000 - 50,000; Part time

Job summary

A customer service-focused organization is seeking motivated individuals to join their team as Online Customer Support Agents. This remote, entry-level role is perfect for candidates eager to start a career in customer service. Responsibilities include responding to client inquiries and troubleshooting issues via chat and email. Candidates will receive comprehensive training and competitive benefits, fostering a culture of inclusivity and growth. The role offers flexible schedules to ensure a balanced work-life approach.

Benefits

Competitive salary

Comprehensive health insurance

Paid time off (PTO)

Continuous training programs

Discounts on company products

Qualifications

• No prior experience required; entry-level candidates are welcome.
• Experience in customer service or retail is a plus.

Responsibilities

• Respond to customer inquiries via chat, email, and phone with professionalism.
• Provide product and service information effectively.
• Troubleshoot technical issues or escalate complex problems.

Skills

Excellent written and verbal communication skills in English

Strong interpersonal skills with a customer-first mindset

Ability to type efficiently and accurately

Basic understanding of computer systems and online troubleshooting

Ability to work independently and remain self-motivated

Education

High school diploma or equivalent

Tools

Familiarity with CRM tools

Job description

HR Service Jobs is seeking motivated, customer‑focused individuals to join our growing team as Online Customer Support Agents. This is a remote, entry‑level opportunity ideal for candidates looking to launch their careers in customer service, with the flexibility of working from home. As a member of our support team, you will be the first point of contact for our customers, helping them resolve inquiries efficiently through chat, email, and occasional calls.

We are committed to providing an exceptional customer experience, so you will be trained to handle a variety of support issues ranging from product information to troubleshooting problems. Your primary goal is to ensure customer satisfaction by responding promptly and professionally to inquiries while adhering to company guidelines and service‑level agreements.

If you are passionate about helping people, eager to learn, and comfortable working remotely, this role is perfect for you. You will receive extensive training, competitive benefits, and the opportunity to grow within the organization.

Key Responsibilities:

• Respond to customer inquiries via chat, email, and phone with professionalism and accuracy.
• Provide product and service information, addressing questions and concerns effectively.
• Troubleshoot technical issues or elevate more complex problems to senior support teams.
• Maintain detailed records of customer interactions using our ticketing system.
• Collaborate with other departments to resolve customer complaints and ensure timely resolutions.
• Follow company policies and guidelines to meet performance targets, including response time and customer satisfaction metrics.
• Participate in team meetings, coaching sessions, and ongoing training initiatives to stay updated on product knowledge and best practices.

Required Skills and Qualifications:

• High school diploma or equivalent (a degree in a relevant field is a plus).
• Excellent written and verbal communication skills in English.
• Strong interpersonal skills with a customer‑first mindset.
• Ability to type efficiently and accurately while handling multiple chats or tasks.
• Basic understanding of computer systems, web navigation, and online troubleshooting.
• Familiarity with CRM tools or customer support platforms (preferred but not mandatory).
• Ability to work independently and remain self‑motivated in a remote environment.

Experience:

• No prior experience required; we welcome entry‑level candidates.
• Experience in customer service, retail, or call centers will be considered a plus.

Working Hours:

• Flexible scheduling options, including part‑time or full‑time shifts.
• Rotating shifts may be required, including evenings, weekends, and public holidays.
• Opportunities for overtime based on business needs and your availability.

Knowledge, Skills, and Abilities:

• Problem‑solving skills to resolve customer issues efficiently.
• Ability to work under pressure and manage time effectively.
• Adaptability to learn new products, services, and processes quickly.
• Strong team collaboration skills despite working remotely.

Benefits:

• Competitive salary with performance‑based incentives.
• Work from the comfort of your home no commute required!
• Comprehensive health insurance and wellness programs.
• Paid time off (PTO), including holidays, sick leave, and vacation.
• Access to continuous training programs and career development opportunities.
• Discounts on company products and services.

Why Join HR Service Jobs?

At HR Service Jobs, we believe in fostering a culture of inclusivity, collaboration, and personal growth. As part of our team, you will receive thorough training to excel in your role and have access to career development programs designed to help you grow within the company. We are committed to supporting work‑life balance with flexible scheduling options.

Our goal is to create an environment where every team member feels empowered to succeed and contribute to our mission of delivering world‑class customer service. Whether you are just starting your career or looking to transition to a remote job, HR Service Jobs offers the support, tools, and opportunities to thrive.

How to Apply:

• Click on the Apply Now button on our careers page.
• Fill out the application form with your personal and professional details.
• Attach your updated resume and a brief cover letter explaining why you are a good fit for this role.

We look forward to welcoming new talent to our team!
HR Service Jobs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.