Onboarding & Implementation Lead — SaaS Training, Unlimited PTO

bridgit; Vancouver; Presencial; CAD 85.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited vacation

Flexible time off

Equity options

Competitive salary

Descripción de la vacante

Bridgit seeks an Onboarding Manager to own the implementation journey for clients, driving successful deployment of our platform and setting the stage for long-term value.

You will lead scoping, data migration, configuration, and training while collaborating with Sales, Product, and Customer Success to ensure a smooth handoff post-implementation. This role emphasizes data accuracy, effective communication, and client-focused execution.

Formación

• 4+ years of experience in an implementation, or onboarding, preferably in B2B SaaS.
• Excellent project management skills with the ability to juggle multiple implementations.

Responsabilidades

• Lead the end-to-end implementation process, including scoping, data migration, system configuration, consultations and user training
• Collaborate closely with customers to gather requirements, set timelines, and manage expectations
• Analyze customer data, ensuring accuracy and alignment with project goals
• Build and execute workflows to support clients in adopting our platform efficiently
• Conduct tailored training sessions for customer teams, enabling them to maximize product value
• Monitor and report on key implementation milestones, escalating issues when necessary
• Serve as a bridge between customers and internal teams (Sales, Product, and Customer Success) to ensure a smooth handoff post-implementation

Conocimientos

Onboarding & Implementation

Project management

Data analysis

Technical communication

Client relations

Herramientas

CRM systems

Descripción del empleo

Bridgit seeks an Onboarding Manager to own the implementation journey for clients, driving successful deployment of our platform and setting the stage for long-term value.

You will lead scoping, data migration, configuration, and training while collaborating with Sales, Product, and Customer Success to ensure a smooth handoff post-implementation. This role emphasizes data accuracy, effective communication, and client-focused execution.