Onboarding & Customer Success Coordinator

Flint Learning Solutions; Toronto; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Fun work culture

Collaborative team environment

Potlucks and office activities

Job summary

A growing software company is seeking a Customer Success Coordinator to support the onboarding and implementation of clients. This client-facing role involves managing onboarding processes, leading calls, and serving as the main contact during the onboarding phase. Ideal candidates will have 2 years of relevant experience and possess strong organizational and communication skills. Join a team that values respect, collaboration, and a fun work culture in enhancing client experiences!

Qualifications

• 2 years of experience in a client-facing role.
• Comfortable leading onboarding conversations.
• Tenacious, curious, and eager to learn.

Responsibilities

• Coordinate onboarding of new clients from signed contract to go-live.
• Lead kickoff calls and guide clients in onboarding.
• Act as main point of contact for clients during onboarding.

Skills

Customer success experience

Project coordination

Verbal and written communication

Multi-priority management

Quick learning of software tools

Job description

A growing software company is seeking a Customer Success Coordinator to support the onboarding and implementation of clients. This client-facing role involves managing onboarding processes, leading calls, and serving as the main contact during the onboarding phase. Ideal candidates will have 2 years of relevant experience and possess strong organizational and communication skills. Join a team that values respect, collaboration, and a fun work culture in enhancing client experiences!