Onboarding Manager

bridgit; Vancouver; On-site; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Unlimited vacation

Flexible time off

Equity options

Competitive salary

Job summary

Bridgit seeks an Onboarding Manager to own the implementation journey for clients, driving successful deployment of our platform and setting the stage for long-term value.

You will lead scoping, data migration, configuration, and training while collaborating with Sales, Product, and Customer Success to ensure a smooth handoff post-implementation. This role emphasizes data accuracy, effective communication, and client-focused execution.

Qualifications

• 4+ years of experience in an implementation, or onboarding, preferably in B2B SaaS.
• Excellent project management skills with the ability to juggle multiple implementations.

Responsibilities

• Lead the end-to-end implementation process, including scoping, data migration, system configuration, consultations and user training
• Collaborate closely with customers to gather requirements, set timelines, and manage expectations
• Analyze customer data, ensuring accuracy and alignment with project goals
• Build and execute workflows to support clients in adopting our platform efficiently
• Conduct tailored training sessions for customer teams, enabling them to maximize product value
• Monitor and report on key implementation milestones, escalating issues when necessary
• Serve as a bridge between customers and internal teams (Sales, Product, and Customer Success) to ensure a smooth handoff post-implementation

Skills

Onboarding & Implementation

Project management

Data analysis

Technical communication

Client relations

Tools

CRM systems

Job description

The construction industry is facing a severe labor shortage. The industry is at an inflection point where they must reimagine talent and modernize their people strategy. Bridgit is the category leader for workforce planning and working with the largest and most sophisticated US general contractors. Although we have continued to gain traction since launching in 2019, there is significant opportunity ahead as we continue to innovate and broaden our offering.

As an Onboarding Manager, you will own the onboarding and implementation process for our clients. Your expertise will enable customers to unlock the full potential of our product while creating a foundation for long-term success.

What You’ll Do:

• Lead the end-to-end implementation process, including scoping, data migration, system configuration, consultations and user training
• Collaborate closely with customers to gather requirements, set timelines, and manage expectations
• Analyze customer data, ensuring accuracy and alignment with project goals
• Build and execute workflows to support clients in adopting our platform efficiently
• Conduct tailored training sessions for customer teams, enabling them to maximize product value
• Monitor and report on key implementation milestones, escalating issues when necessary
• Serve as a bridge between customers and internal teams (Sales, Product, and Customer Success) to ensure a smooth handoff post-implementation

Requirements

What We’re Looking For:

• 4+ years of experience in an implementation, or onboarding, preferably in B2B SaaS
• Excellent project management skills, with the ability to juggle multiple implementations simultaneously
• Proven ability to embrace emerging technologies like AI and adapt new methods
• Ability to analyze and interpret data to inform decisions and support customer needs
• Clear, concise communication skills with a knack for explaining technical concepts to non-technical users
• Attention to detail and an organized approach to problem-solving
• Experience working with enterprise clients, particularly in the construction or project management sectors
• Proficiency in data analysis and data cleaning techniques to ensure the accuracy and integrity of data before migration and integration
• An understanding of API integrations or related technical processes

Who You Are:

• Analytical and detail-oriented, with a passion for helping customers succeed.
• Skilled at simplifying complex processes and empowering users to feel confident with new tools.
• A self-starter who thrives in a fast-paced, collaborative environment who facing challenges head on
• You're naturally engaging and enthusiastic, with the kind of likeable personality that puts customers at ease and builds lasting relationships
• You're personable, enthusiastic, and have a natural ability to connect with people

We believe that creativity, enthusiasm, and drive are the keys to success. We recognize that many of the skills we’ve developed over our careers are often transferable. If you’re not sure you meet every qualification but feel you have other experience relevant to the role.

We welcome applicants across the West Coast and ask that you're available to work within PST or MST hours to collaborate closely with our customers.

Benefits

What you will enjoy

• A collaborative, autonomous environment where you can make an impact quickly
• A culture that encourages innovation and professional growth
• Competitive salary and equity options
• Perks and benefits unlimited vacation and flexible time off

Compensation

At Bridgit, we believe our people are our most valuable asset and we are committed to fair and competitive compensation.

The salary range for this role is $85,000 – $115,000 CAD annually. Individual compensation within the range is determined based on skills, experience, and role scope. Total compensation includes base salary, equity awards, and comprehensive benefits.

About us

Founded in 2012, Bridgit is a privately held Series B company, having raised over $34 million CAD in funding, from investors like Camber Creek, Export Development Canada, Salesforce Ventures, Storm Ventures, and more.

Bridgit values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, 2SLGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please advise us of any needs as required.